From: Jennifer.West@omh.ny.gov
To: ksmith@emsar.com
This is the first time you received an email from this sender (Jennifer.West@omh.ny.gov). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Yes I am the person who schedules. Tuesday march 10th is good for us.
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, February 13, 2026 1:18 PM
To: West, Jennifer L (OMH) <Jennifer.West@omh.ny.gov>
Subject: ATTIC
To: jennifer.west@omh.ny.gov
CC:
BCC:
Attachment: --none--
Subject: Re: ATTICA -- EMSAR Inspection -- WO-01338396
Body:
Hi Jennifer,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at ATTICA located at 639 Exchange St?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a request to inspect the
📧
Email: ATTICA -- EMSAR Inspection -- WO-01338396
Completed Feb 13, 2026
To: jennifer.west@omh.ny.gov
CC:
BCC:
Attachment: --none--
Subject: ATTICA -- EMSAR Inspection -- WO-01338396
Body:
Hi Jennifer,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at ATTICA located at 639 Exchange St?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a request to inspect the units
Work Order: WO-01338396
Account: CNY PSYCHIATRIC CENTER
Customer Case Number:
Location: ATTICA
Address: 639 EXCHANGE ST, ATTICA, NY 14011
Manufacturer:
Model #:
Serial #:
Contact Name: JENNIFER WEST
Contact Phone: 585-591-2000 X1220
Contact Email: jennifer.west@omh.ny.gov
Due Date: 3/
Timeline
📞
Case Linked Jan 18, 7:39 AM
Case Number:00560030
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳0.0 business days
📋
▶
2
Work Order Created Jan 19, 9:25 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨19.0 business days
👷
▶
2
Technician Assigned Feb 13, 1:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:25d 3h
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Feb 17, 8:13 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-03-10T14:30:00.000+0000
🚨15.0 business days
📅
Dispatch Scheduled by Kourtney SmithMar 9, 9:16 AM
Scheduled For:2026-03-10T16:30:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Erwin ForsterMar 10, 2:40 PM
From:Scheduled
To:Tech On Site
Duration in Previous:21d 5h
🗓️
▶
2
Status: Scheduled Mar 10, 3:42 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erwin Forster
Scheduled For:2026-03-10T18:30:00.000+0000
⏱️
▶
2
6x Labor Added Mar 10, 6:05 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Erwin Forster
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:2h 26m, 0m
📄
▶
2
Status: Ready to Bill Mar 11, 11:36 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:1m, 0m
⏳3.0 business days
🧾
Invoice Created Mar 15, 1:47 PM
Invoice Number:SM-256171
Bottlenecks
Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)