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WO-01338398 ↗ ServiceMax

REMINDERVILLE FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Reminderville FD — 3382 Glenwood Blvd, Reminderville OH, 44202

Jan 19, 2026 → Mar 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (22 biz days late)
Active: 32 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
27d
▶ Clock Running
Status: Assigned
Jan 19 → Feb 26, 2026
27 business days (counted)
Running total: 27 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 5, 2026
5 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 32 of ? biz days used
Created: Jan 19, 2026 Completed: Mar 5, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Jan 19 Ready for Scheduling ▶ Running 0 0
Jan 19 → Feb 26 Assigned ▶ Running 27 27
Feb 26 → Mar 5 Scheduled ▶ Running 5 32
Mar 5 → Mar 5 Tech On Site ▶ Running 0 32
Coordinators 32.4d
Field Work 0.4d
✗ SLA Missed
Coordinators
32.4 days
Over SLA
Field Work
0.4 days
Created: Jan 19, 2026 Due: Mar 31, 2026 Completed: Mar 5, 2026 (26 days early)
📅
31.8 days Total Age
⏱️
27.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
33.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560021
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM # of pieces: 3 https://www.ebiotrack.com/inspection.php?iid=32527
Priority
Standard
Origin
Email
Reason
New Case
Contact
Michael Kestner
Owner
Erin Martin
Created
Jan 18, 2026
Work Orders from this Case (1)
WO-01338398 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Jan 19, 2026 • Closed: Mar 5, 2026
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 27.0 days stuck in "Assigned"
⏱️
Total Delay 33.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
27.0d / 0.5d SLA
Scheduled
5.4d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6390 Power-LOAD Serial #: 151240128 - Asset ID: 13208479 Stryker Medical - 6506 PowerPro Serial #: 151240794 - Asset ID: 13208480 Stryker Medical - Xpedition Serial #: 080740692 - Asset ID: 13208478
⚠️ Problem Description
Semi-Annual Equipment PM # of pieces: 3 https://www.ebiotrack.com/inspection.php?iid=32527

Timeline

📞
Case Linked Jan 18, 12:00 AM
Case Number: 00560021
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 0.0 business days
📋
▶
2 Work Order Created Jan 19, 9:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 19, 12:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 3m
🚨 27.0 business days
🗓️
▶
3 Status: Scheduled Feb 26, 3:46 PM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-03-05T11:00:00.000+0000
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-03-05T19:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Charles Ramen Mar 2, 5:55 PM
Scheduled For: 2026-03-05T21:00:00.000+0000, 2026-03-06T19:30:00.000+0000, 2026-03-05T18:30:00.000+0000
⏳ 3.8 business days
💵
Expenses Added Mar 5, 10:01 AM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Teddie Bracken Mar 5, 3:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 23h
✔️
▶
3 Status: Completed Mar 5, 6:09 PM
Status: Completed → 13x Labor Added → Status: Closed
⏱️
13x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 0.25, 8, 0.75, 1
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 4.7 business days
📄
Status: Ready to Bill by Diane Patton Mar 11, 2:03 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 5d 18h, 0m
🚨 102.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256204

Bottlenecks

Assigned
Duration: 27.0 business days (threshold: 4.0 business hours)
Exceeded by 26.5 business days
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days

🔗 Related Artifacts

📞
Case 00560021
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Mar 5, 1:30 PM
Created
Jan 19, 9:28 AM
Invoice #
SM-256204

Work Details (14)

Name Type Status Qty Amount Date
WL-03131257 Expenses Open 1 $0.00 Mar 5, 10:01 AM
WL-03132355 Labor Open 0.25 $0.00 Mar 5, 6:11 PM
WL-03132351 Labor Open 0.25 $0.00 Mar 5, 6:11 PM
WL-03132352 Travel Open 8 $0.00 Mar 5, 6:11 PM
WL-03132353 Labor Open 0.75 $0.00 Mar 5, 6:11 PM
WL-03132354 Labor Open 1 $0.00 Mar 5, 6:11 PM
WL-03132361 Parts Open 1 $0.00 Mar 5, 6:11 PM
WL-03132362 Parts Open 1 $0.00 Mar 5, 6:11 PM
WL-03132363 Parts Open 2 $0.00 Mar 5, 6:11 PM
WL-03132356 Parts Open 1 $9.02 Mar 5, 6:11 PM
WL-03132357 Parts Open 1 $9.02 Mar 5, 6:11 PM
WL-03132358 Parts Open 1 $18.86 Mar 5, 6:11 PM
WL-03132359 Parts Open 2 $23.36 Mar 5, 6:11 PM
WL-03132360 Parts Open 1 $12.08 Mar 5, 6:11 PM

Details