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WO-01338399 ↗ ServiceMax

Conviva Care Solutions (Humana) • Inspection • PSM

📍 Conviva Daytona #3751 — 731 N. Clyde Morris Blvd, Daytona Beach FL, 32114

Jan 19, 2026 → Mar 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (22 biz days late)
Active: 32 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Mar 4, 2026
31 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 4 → Mar 5, 2026
1 business day (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 32 of ? biz days used
Created: Jan 19, 2026 Completed: Mar 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Mar 4 Ready for Scheduling ▶ Running 31 31
Mar 4 → Mar 5 Assigned ▶ Running 1 32
Mar 5 → Mar 5 Scheduled ▶ Running 0 32
Coordinators 33.1d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
33.1 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 19, 2026 Due: Mar 31, 2026 Completed: Mar 5, 2026 (26 days early)
📅
32.0 days Total Age
⏱️
31.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
32.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560063
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 58 pcs https://www.ebiotrack.com/inspection.php?iid=32537
Priority
Standard
Origin
Email
Reason
New Case
Contact
Marilyn Halcomb
Owner
Jessica Sells
Created
Jan 19, 2026
Work Orders from this Case (1)
WO-01338399 (current) Invoiced
Inspection • Anthony Wright
Created: Jan 19, 2026 • Closed: Mar 5, 2026
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 31.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 32.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
31.0d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
0.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/5/26 AJinerson - Received email back from POC Marilyn confirming tech visit for today, 3/5 with eta between 12pm-1pm.


3/4/26 AJinerson - Sent email to Marilyn offering tech visit on 3/5 between 11am-1pm.


3/4/26 AJinerson - Called and left VM regarding scheduling tech visit. 

🔧 Work Performed
4/5/26 AMW - Performed annual inspection on all medical equipment located. Total of 78 pieces of equipment inspected. ALL PASS. Notified POC of inspection findings and completion.
🔍 Technician Findings
4/5/26 AMW - Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 58 pcs https://www.ebiotrack.com/inspection.php?iid=32537

Timeline

📞
Case Linked Jan 19, 6:01 AM
Case Number: 00560063
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 19, 9:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 31.0 business days
👷
▶
2 Technician Assigned Mar 4, 4:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 44d 7h
🗓️
▶
2 Status: Scheduled Mar 5, 8:33 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-05T05:00:00.000+0000, 2026-03-05T17:00:00.000+0000
⏱️
3x Labor Added Mar 5, 1:34 PM
Type: Labor, Travel
Status: Open
Qty: 1, 32, 74
✔️
▶
3 Status: Completed Mar 5, 3:01 PM
Status: Completed → 2x Labor Added → Status: Closed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 3, 1.25
🏁
Status: Closed by Anthony Wright
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Mar 9, 12:46 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3m, 0m
🧾
Invoice Created
Invoice Number: SM-255982

Bottlenecks

Ready for Scheduling
Duration: 31.0 business days (threshold: 1.0 business days)
Exceeded by 30.0 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00560063
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wright
Scheduled
Mar 5, 12:00 PM
Created
Jan 19, 9:29 AM
Invoice #
SM-255982

Work Details (5)

Name Type Status Qty Amount Date
WL-03131565 Labor Open 1 $0.00 Mar 5, 1:34 PM
WL-03131566 Travel Open 32 - Mar 5, 1:34 PM
WL-03131567 Travel Open 74 - Mar 5, 1:34 PM
WL-03131783 Labor Open 3 $1,355.75 Mar 5, 3:02 PM
WL-03131784 Labor Open 1.25 $0.00 Mar 5, 3:02 PM

Details