From: Sarah.Callicutt@omh.ny.gov
To: ksmith@emsar.com
Thank you Kourtney!
Sarah Callicutt
Nurse Supervisor
Office of Mental Health – Albion Correctional Facility
3595 State School Road, Albion, New York 14411
(585)589-5511 Ext. 1205 / Fax (585)589-5511 Ext. 1299 / Sarah.Callicutt@omh.ny.gov <mailto:Sarah.Callicut@omh.ny.gov>
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, February 13, 2026 3:35 PM
To: Callicutt, Sarah (OMH) <Sarah.Callicutt@omh.ny.g
From: Sarah.Callicutt@omh.ny.gov
To: ksmith@emsar.com
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Hi Kourtney,
Yes, Tuesday March 10th will work. Please confirm that Erwin Forster will be the technician, his arrival time, and
📧
Email: ALBION -- EMSAR Inspection -- WO-01338402
Completed Feb 13, 2026
To: sarah.callicutt@omh.ny.gov
CC:
BCC:
Attachment: --none--
Subject: ALBION -- EMSAR Inspection -- WO-01338402
Body:
Hi Sarah,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at ALBION located at 3595 State School Rd?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a request to inspect the u
Work Order: WO-01338402
Account: CNY PSYCHIATRIC CENTER
Customer Case Number:
Location: ALBION
Address: 3595 STATE SCHOOL RD, ALBION, NY 14411
Manufacturer:
Model #:
Serial #:
Contact Name: SARAH CALLICUT
Contact Phone:
Contact Email: sarah.callicutt@omh.ny.gov
Due Date: 3/31/2026
S
Timeline
📞
Case Linked Jan 18, 7:39 AM
Case Number:00560029
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳0.0 business days
📋
▶
2
Work Order Created Jan 19, 9:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨19.0 business days
👷
▶
2
Technician Assigned Feb 13, 1:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:25d 3h
🗓️
▶
2
Status: Scheduled Feb 13, 3:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-03-10T13:30:00.000+0000
🚨16.0 business days
📅
Dispatch Scheduled by Kourtney SmithMar 9, 9:15 AM
Scheduled For:2026-03-10T13:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Erwin ForsterMar 10, 10:16 AM
From:Scheduled
To:Tech On Site
Duration in Previous:24d 17h
✔️
Status: Completed by Erwin ForsterMar 10, 11:11 AM
From:Tech On Site
To:Completed
Duration in Previous:54m
📅
Dispatch Scheduled by Erwin ForsterMar 10, 3:40 PM
Scheduled For:2026-03-10T14:00:00.000+0000
⏱️
3x Labor Added Mar 10, 5:54 PM
Type:Labor, Travel
Status:Open
Qty:1, 31
🏁
Status: Closed by Erwin ForsterMar 10, 6:06 PM
From:Completed
To:Closed
Duration in Previous:6h 55m
📄
Status: Ready to Bill by Diane PattonMar 11, 11:36 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:17h 30m
⏳3.0 business days
🧾
Invoice Created Mar 15, 1:47 PM
Invoice Number:SM-256171
Bottlenecks
Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Scheduled
Duration: 16.4 business days (threshold: 2.0 business days)
Exceeded by 14.4 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)