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WO-01338404 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 Centerwell- North Buckner — 3312 N Buckner Blvd, Dallas TX, 75228

Jan 19, 2026 → Mar 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 34 biz days
🕐 Clock stopped: Completed (Mar 9, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Jan 19 → Jan 26, 2026
5 business days (counted)
Running total: 5 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Jan 26 → Mar 9, 2026
29 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 34 of ? biz days used
Created: Jan 19, 2026 Completed: Mar 9, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Jan 19 Ready for Scheduling ▶ Running 0 0
Jan 19 → Jan 26 Assigned ▶ Running 5 5
Jan 26 → Mar 9 Scheduled ▶ Running 29 34
Mar 9 → Mar 9 Tech On Site ▶ Running 0 34
Coordinators 35.0d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Coordinators
35.0 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Jan 19, 2026 Due: Mar 31, 2026 Completed: Mar 9, 2026 (22 days early)
📅
34.0 days Total Age
⏱️
30.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
33.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560066
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 46 https://www.ebiotrack.com/inspection.php?iid=32541
Priority
Standard
Origin
Email
Reason
New Case
Contact
Damona Robinson
Owner
Shelby Robinson
Created
Jan 19, 2026
Work Orders from this Case (1)
WO-01338404 (current) Invoiced
Inspection • Zachary Stieben
Created: Jan 19, 2026 • Closed: Mar 9, 2026
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 30.0 days stuck in "Scheduled"
⏱️
Total Delay 33.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
30.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26 KKelch scheduled per logged email from Damona

1/26 KKelch sent Damona an email for scheduling

🔧 Work Performed
Inspected 45 pieces of equipment. Completed EBT inspection report.
🔍 Technician Findings
3/9/2026 Zachary Stieben arrived on site. Found 45 pieces of equipment to be inspected.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 46 https://www.ebiotrack.com/inspection.php?iid=32541

Timeline

📞
Case Linked Jan 19, 6:01 AM
Case Number: 00560066
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 19, 9:37 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 19, 11:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 55m
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Jan 26, 11:14 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-09T14:00:00.000+0000
🚨 30.0 business days
🔧
Status: Tech On Site by Zachary Stieben Mar 9, 8:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 41d 20h
✔️
Status: Completed by Zachary Stieben Mar 9, 12:25 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 25m
🚗
▶
3 Travel Added Mar 9, 3:37 PM
Travel Added → 2x Labor Added → Status: Closed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.96666666666667, 3.5
🏁
Status: Closed by Zachary Stieben
From: Completed
To: Closed
Duration in Previous: 3h 14m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Mar 10, 3:54 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 4.0 business days
🧾
Invoice Created Mar 13, 7:09 PM
Invoice Number: SM-256101

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

📞
Case 00560066
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Zachary Stieben
Scheduled
Mar 9, 10:00 AM
Created
Jan 19, 9:37 AM
Invoice #
SM-256101

Work Details (3)

Name Type Status Qty Amount Date
WL-03136166 Travel Open 22 - Mar 9, 3:37 PM
WL-03136169 Labor Open 0.96666666666667 $0.00 Mar 9, 3:38 PM
WL-03136170 Labor Open 3.5 $1,292.00 Mar 9, 3:38 PM

Details