Primary Delay44.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay51.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
44.0d / 1.0d SLA
Assigned
6.4d / 0.5d SLA
Scheduled
3.7d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/31/26 AJinerson - Called site to follow up and schedule tech visit for service. (3rd time).
Confirmed with Carol to schedule for Friday, 4/3 with arrival between 930am-1130am.
POC onsite: Carol Arscott
Correct email:
carscott@convivasolutions.com
3/30/26 RBerry- Spoke with receptionist, states Carol Arscott has stepped out and to call back in about 1 hour.
3/23/26 AJinerson - Sent email to POC Carol offering tech visit on Friday, 4/3 with eta between 9am-11am.
3/23/26 AJinerson - Called site and spoke with staff who informed me that Carol will be out of office this week. Will follow up with email.
🔧Work Performed
04/03/2026 EBar.
I have carried out the annual inspection of the biomedical equipment, checking for proper functionality to verify that the readings fall within accepted parameters. Subsequently, the equipment was recorded in the inventory system after successfully passing the inspection.
🔍Technician Findings
04/03/2026 EBar.
Annual Biomedical Equipment inspection. All units must be added to EBT system.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
74 pcs
https://www.ebiotrack.com/inspection.php?iid=32539
📋
Outbound to +15612414348
Completed Mar 31, 2026
3/31/26 AJinerson - Called site to follow up and schedule tech visit for service. (3rd time).
Confirmed with Carol to schedule for Friday, 4/3 with arrival between 930am-1130am.
POC onsite: Carol Arscott
Correct email:
carscott@convivasolutions.com
📋
Outbound to +15612414348
Completed Mar 30, 2026
3/30/26 RBerry- Spoke with receptionist, states Carol Arscott has stepped out and to call back in about 1 hour.
📧
Email: EMSAR Service Request - Conviva Boca Raton - 2900 North Military Trial, Ste #200 FL Boca Raton, FL 33431 - WO-01338405
Completed Mar 23, 2026
To: arscott@convivasolutions.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Conviva Boca Raton - 2900 North Military Trial, Ste #200 FL Boca Raton, FL 33431 - WO-01338405
Body:
Good afternoon, Carol,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the below location.
Conviva Boca Raton - 2900 North Military Trial, Ste #200 FL Boca Raton, FL 33431
We currently have our technician
📋
Outbound to +15612414348
Completed Mar 23, 2026
3/23/26 AJinerson - Called site and spoke with staff who informed me that Carol will be out of office this week. Will follow up with email.
Mar 31, 2026 2:17pm
@Dylan Nakoff Hi Dylan - we have the correct POC listed for this site, however we had the incorrect email. I have listed the updated email below (we were just missing 1 letter). Thanks!