Primary Delay20.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay42.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
20.0d / 1.0d SLA
Assigned
10.6d / 0.5d SLA
Scheduled
14.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/4 MOwens Sent email to Jeremy and Evan to change the schedule date from 3/13 to 3/20.
3/3 MOwens Sent reply back to Jeremy Stojakovich and Evan Kelly to confirm scheduling this location for 3/13 per their request for the inspection to be scheduled on a Monday or Friday
🔧Work Performed
performed an inspection and electrical testing on all Biomed equipment. I placed all equipment back into service and is ready for use.
🔍Technician Findings
I arrived on site to do an inspection on the BioMed equipment.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
23 pieces
http://ebiotrack.com/inspection.php?iid=32534
📧
Email:7 Springs Orthopedics Murfreesboro North
Completed Mar 4, 2026
From: mowens@emsar.com
To: jeremy.stojakovich@sportorthouc.com
Cc: evan.kelley@sportorthouc.com
Jeremy
This schedule date will change as well from 3/13 to 3/20.
ThnksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📧
Email
Completed Mar 3, 2026
3/3 MOwens Sent reply back to Jeremy Stojakovich and Evan Kelly to confirm scheduling this location for 3/13 per their request for the inspection to be scheduled on a Monday or Friday
Work Order: WO-01338406
Account: Sport Ortho Urgent Care
Customer Case Number:
Location: 7 Springs Orthopedics Murfreesboro North
Address: 2113 Memorial Blvd D, Murfreesboro, TN 37129
Manufacturer:
Model #:
Serial #:
Contact Name: Evan Kelley
Contact Phone: 615-207-0985
Contact Email: evan.kelle
Timeline
📞
Case Linked Jan 19, 6:00 AM
Case Number:00560059
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 19, 9:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
🚨20.0 business days
👷
▶
2
Technician Assigned Feb 17, 2:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:29d 4h
🚨11.0 business days
🗓️
▶
2
Status: Scheduled Mar 3, 9:16 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-13T13:00:00.000+0000
⏳2.0 business days
📅
Dispatch Scheduled by Melissa OwensMar 4, 3:17 PM
Scheduled For:2026-03-20T13:00:00.000+0000
🚨13.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLEMar 20, 9:46 AM
From:Scheduled
To:Tech On Site
Duration in Previous:16d 23h
⏱️
3x Labor Added Mar 20, 11:46 AM
Type:Labor, Travel
Status:Open
Qty:1.25, 2.25, 57
✔️
Status: Completed by MICHAEL SWINGLEMar 20, 11:56 AM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2h 10m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Mar 23, 11:33 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-257249
Bottlenecks
Ready for Scheduling
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days
Assigned
Duration: 10.6 business days (threshold: 4.0 business hours)
Exceeded by 10.1 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)