Primary Delay20.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay34.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
20.0d / 1.0d SLA
Assigned
10.6d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/3 MOwens Jeremy/Evan replied back that any day works to schedule this visit. Replied back to confirm scheduling the inspection on 3/10 with arrival between 9-10am.
3/3 MOwens Sent email to Jeremy/Evan Kelly to check which day works to schedule this location.
🔧Work Performed
performed an inspection and electrical testing on all Biomed equipment. I placed all equipment back into service and is ready for use.
🔍Technician Findings
I arrived on site to do an inspection on the BioMed equipment.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
31 Pcs
https://www.ebiotrack.com/inspection.php?iid=32532
📧
Email:Re: 7 Springs Ortho Annual Inspection Manchester TN
Completed Mar 3, 2026
From: mowens@emsar.com
To: jeremy.stojakovich@sportorthouc.com, evan.kelley@sportorthouc.com
Cc: scott.berry@emsar.com
I have copied in your EMSAR account manager Scott Berry so he can make the update to the Murfreesboro South location that does not need to be completed now.
I will schedule Hendersonville for 3/10 with arrival between 9-10am.ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📧
Email:Re: 7 Springs Ortho Annual Inspection
Completed Mar 3, 2026
From: mowens@emsar.com
To: jeremy.stojakovich@sportorthouc.com, evan.kelley@sportorthouc.com
These locations are not due yet for annual inspection.
Antioch: this inspection was completed on 8/27/25. Not due yet.
Brentwood: This inspection was completed on 8/28/25. Not due yet.
East Nashville: Last inspection completed on 8/27/25, Not due yet.
Spring Hill: Last inspection completed on 10/9/25. Not due yet.
White House: This inspection was completed on 8/27/25. Not due yet.
See below t
Work Order: WO-01338408
Account: Sport Ortho Urgent Care
Customer Case Number:
Location: 7 Springs Orthopedics Hendersonville
Address: 1047 Glenbrook Way Suite 110, Hendersonville, TN 37075
Manufacturer:
Model #:
Serial #:
Contact Name: Evan Kelley
Contact Phone: 615-207-0985
Contact Email: evan
Timeline
📞
Case Linked Jan 19, 6:00 AM
Case Number:00560057
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 19, 9:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨20.0 business days
👷
▶
2
Technician Assigned Feb 17, 2:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:29d 4h
🚨11.0 business days
🗓️
▶
2
Status: Scheduled Mar 3, 11:03 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-10T13:30:00.000+0000
⚠️6.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLEMar 10, 10:20 AM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 22h
⏱️
3x Labor Added Mar 10, 12:09 PM
Type:Labor, Travel
Status:Open
Qty:1.8333333333333, 1.9166666666667, 65
✔️
Status: Completed by MICHAEL SWINGLEMar 10, 12:15 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 55m, 0m
📄
▶
2
Status: Ready to Bill Mar 11, 11:08 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Mar 13, 4:02 PM
Invoice Number:SM-256156
Bottlenecks
Ready for Scheduling
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days
Assigned
Duration: 10.6 business days (threshold: 4.0 business hours)
Exceeded by 10.1 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)