Primary Delay20.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay39.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
20.0d / 1.0d SLA
Assigned
16.6d / 0.5d SLA
Scheduled
5.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/11 MOwens Candi replied back and said this date is good for her.
3/11 MOwens Replied back to Candi holland asking if 3/18 from 9a-12p works for this location.
🔧Work Performed
3-18-26 CTM - Performed Annual Inspection on all equipment located . Total of 29 pieces of equipment inspected . TESTED ALL PASS . Notify POC Candice Holland of findings and completion .
🔍Technician Findings
3-18-26 CTM - Perform Annual Inspection on all equipment located . Notify POC Candice Holland of findings and completion .
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 31
https://www.ebiotrack.com/inspection.php?iid=32542
📧
Email:Re: FastMed Contacts
Completed Mar 11, 2026
From: cholland@fastmed.com
To: mowens@emsar.com, dnakoff@emsar.com, bsmith@fastmed.com
Cc: mramdeen@fastmed.com
That sounds perfect, thank you!Get Outlook for AndroidFrom: Melissa Owens <mowens@emsar.com>Sent: Wednesday, March 11, 2026 11:13:21 AMTo: Candi Holland <cholland@fastmed.com>; Dylan Nakoff <dnakoff@emsar.com>; Brianne Keeton <bsmith@fastmed.com>Cc: Marilyn Ramdeen <mramdeen@fastmed.com>Subject: Re: FastMed Contacts CAUTION: This email originated from outside of the organization.
📧
Email:Re: FastMed Contacts
Completed Mar 11, 2026
📅
WO-01338409 - Inspection - DD: 3/31/2026 - - Wilson - FastMed - Wilson (3300-3313)
Mar 18, 2026 9:00am – 11:00am
Work Order: WO-01338409
Account: FMBCNC, LLC
Customer Case Number:
Location: FastMed - Wilson (3300-3313)
Address: 2503-B Forest Hills Rd, Wilson, NC 27896
Manufacturer:
Model #:
Serial #:
Contact Name: Candice Holland
Contact Phone: 404-454-8203
Contact Email: candice.holland@walmarthealth.com
Timeline
📞
Case Linked Jan 19, 6:01 AM
Case Number:00560067
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 19, 9:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨20.0 business days
👷
▶
2
Technician Assigned Feb 17, 2:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:29d 4h
🚨17.0 business days
🗓️
▶
2
Status: Scheduled Mar 11, 1:55 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-18T13:00:00.000+0000
⚠️6.0 business days
⏱️
▶
2
2x Labor Added Mar 18, 8:28 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Christopher Morning
From:Scheduled
To:Tech On Site
Duration in Previous:6d 18h
⏱️
▶
2
Labor Added Mar 18, 10:00 AM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 31m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonMar 19, 3:08 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 5h, 0m
⏳2.0 business days
🧾
Invoice Created Mar 20, 3:38 PM
Invoice Number:SM-256982
Bottlenecks
Ready for Scheduling
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days
Assigned
Duration: 16.6 business days (threshold: 4.0 business hours)
Exceeded by 16.1 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)