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WO-01338411 ↗ ServiceMax

HEMATOLOGY ONCOLOGY • Calibration • PSM

📍 HEMATOLOGY ONCOLOGY @ COMMUNITY CAMILLUS — 5490 Cobbler Way, Camillus NY, 13031

Jan 19, 2026 → Mar 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (33 biz days late)
Active: 43 biz days
🕐 Clock stopped: Completed (Mar 20, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Feb 4, 2026
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 13 of ? biz days used
30d
▶ Clock Running
Status: Scheduled
Feb 5 → Mar 20, 2026
30 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 43 of ? biz days used
Created: Jan 19, 2026 Completed: Mar 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Feb 4 Ready for Scheduling ▶ Running 12 12
Feb 4 → Feb 5 Assigned ▶ Running 1 13
Feb 5 → Mar 20 Scheduled ▶ Running 30 43
Mar 20 → Mar 20 Tech On Site ▶ Running 0 43
Coordinators 43.7d
Field Work 1.2d
✗ SLA Missed
Coordinators
43.7 days
Over SLA
Field Work
1.2 days
Created: Jan 19, 2026 Due: Mar 31, 2026 Completed: Mar 20, 2026 (11 days early)
📅
43.0 days Total Age
⏱️
30.5d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
41.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560028
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Calibration Service # of pieces: 110 https://www.ebiotrack.com/omnicor/inspection.php?iid=10502
Priority
Standard
Origin
Email
Reason
New Case
Contact
Melissa Davison
Owner
Erin Martin
Created
Jan 18, 2026
Work Orders from this Case (1)
WO-01338411 (current) Invoiced
Calibration • Bernard Thompson
Created: Jan 19, 2026 • Closed: Mar 20, 2026
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 30.5 days stuck in "Scheduled"
⏱️
Total Delay 41.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
12.0d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
30.5d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/6 KSmith -- Melissa requested 6/630am start. Bernard confirmed he could do this.

2/5 KSmith -- Scheduled for 3/20 per Melissa's request. 9-11am.

2/4 KSmith -- Sent email to schedule for 3/16

🔧 Work Performed
Semi-Annual inspection.
🔍 Technician Findings
Semi-Annual inspection.
⚠️ Problem Description
Annual Equipment Calibration Service # of pieces: 110 https://www.ebiotrack.com/omnicor/inspection.php?iid=10502

Timeline

📞
Case Linked Jan 18, 7:39 AM
Case Number: 00560028
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 0.0 business days
📋
▶
2 Work Order Created Jan 19, 9:44 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 12.0 business days
👷
▶
2 Technician Assigned Feb 4, 4:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16d 6h
👷
▶
3 Technician Assigned Feb 5, 3:21 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 22h 41m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-20T13:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Feb 6, 8:27 AM
Scheduled For: 2026-03-20T10:00:00.000+0000
🚨 29.7 business days
🔧
Status: Tech On Site by Bernard Thompson Mar 20, 6:21 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 42d 13h
⏱️
2x Labor Added Mar 20, 11:40 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 66
⏱️
4x Labor Added Mar 20, 2:59 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 10, 1.5833333333333, 66
✔️
Status: Completed by Bernard Thompson Mar 20, 4:01 PM
From: Tech On Site
To: Completed
Duration in Previous: 9h 39m
🏁
Status: Closed by Bernard Thompson Mar 20, 5:45 PM
From: Completed
To: Closed
Duration in Previous: 1h 44m
⏳ 2.8 business days
📄
▶
2 Status: Ready to Bill Mar 24, 11:06 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257326

Bottlenecks

Ready for Scheduling
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business hours
Scheduled
Duration: 30.5 business days (threshold: 2.0 business days)
Exceeded by 28.5 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00560028
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Calibration
Branch
N/A
Technician
Bernard Thompson
Scheduled
Mar 20, 6:00 AM
Created
Jan 19, 9:44 AM
Invoice #
SM-257326

Work Details (6)

Name Type Status Qty Amount Date
WL-03152926 Labor Open 1.5 $0.00 Mar 20, 11:40 AM
WL-03152927 Travel Open 66 - Mar 20, 11:40 AM
WL-03153286 Labor Open 10 $2,750.00 Mar 20, 2:59 PM
WL-03153287 Labor Open 1.5833333333333 $0.00 Mar 20, 2:59 PM
WL-03153288 Travel Open 66 - Mar 20, 2:59 PM
WL-03153289 Expenses Open 1 $0.00 Mar 20, 2:59 PM

Details