Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338415 ↗ ServiceMax

FMBCNC, LLC • Inspection • PSM

📍 FastMed - Zebulon(3300-3357) — 817 E Gannon Ave, Suite 104, Zebulon NC, 27597

Jan 19, 2026 → Mar 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (34 biz days late)
Active: 44 biz days
🕐 Clock stopped: Completed (Mar 23, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Feb 17, 2026
20 business days (counted)
Running total: 20 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Feb 17 → Mar 11, 2026
16 business days (counted)
Running total: 36 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Mar 11 → Mar 23, 2026
8 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 44 of ? biz days used
Created: Jan 19, 2026 Completed: Mar 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Feb 17 Ready for Scheduling ▶ Running 20 20
Feb 17 → Mar 11 Assigned ▶ Running 16 36
Mar 11 → Mar 23 Scheduled ▶ Running 8 44
Mar 23 → Mar 23 Tech On Site ▶ Running 0 44
Coordinators 45.4d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Coordinators
45.4 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Jan 19, 2026 Due: Mar 31, 2026 Completed: Mar 23, 2026 (8 days early)
📅
44.0 days Total Age
⏱️
20.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
42.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00560068
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 30 https://www.ebiotrack.com/inspection.php?iid=32543
Priority
Standard
Origin
Email
Reason
New Case
Contact
Candice Holland
Owner
Shelby Robinson
Created
Jan 19, 2026
Work Orders from this Case (1)
WO-01338415 (current) Invoiced
Inspection • Christopher Morning
Created: Jan 19, 2026 • Closed: Mar 23, 2026
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 20.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 42.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
20.0d / 1.0d SLA
Assigned
16.6d / 0.5d SLA
Scheduled
8.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/11 MOwens Candi replied back that this date is good for her.

3/11 MOwens Replied back to email from Candi Holland asking about scheduling this location for 3/23 from 2-5pm

🔧 Work Performed
3-23-26 CTM - Performed Annual Inspection on all medical equipment located . Total of 32 pieces inspected . TESTED ALL PASS . Notified POC Candice Holland of findings and completion .
🔍 Technician Findings
3-23-26 CTM - Perform Annual Inspection on all medical equipment located . Notify POC Candice Holland of findings and completion .
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 30 https://www.ebiotrack.com/inspection.php?iid=32543

Timeline

📞
Case Linked Jan 19, 6:01 AM
Case Number: 00560068
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 19, 9:47 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 20.0 business days
👷
▶
2 Technician Assigned Feb 17, 2:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 29d 4h
🚨 17.0 business days
🗓️
▶
2 Status: Scheduled Mar 11, 1:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-23T18:00:00.000+0000
⚠️ 9.0 business days
🔧
▶
2 Status: Tech On Site Mar 23, 1:36 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 43
⏱️
Labor Added Mar 23, 2:51 PM
Type: Labor
Status: Open
Qty: 1.5
⏱️
▶
2 2x Labor Added Mar 23, 3:24 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 48m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Mar 24, 5:02 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 3.9 business days
🧾
Invoice Created Mar 27, 6:45 PM
Invoice Number: SM-257387

Bottlenecks

Ready for Scheduling
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days
Assigned
Duration: 16.6 business days (threshold: 4.0 business hours)
Exceeded by 16.1 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

📞
Case 00560068
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Christopher Morning
Scheduled
Mar 23, 2:00 PM
Created
Jan 19, 9:47 AM
Invoice #
SM-257387

Work Details (5)

Name Type Status Qty Amount Date
WL-03155448 Labor Open 1 $0.00 Mar 23, 1:40 PM
WL-03155449 Travel Open 43 - Mar 23, 1:40 PM
WL-03155563 Labor Open 1.5 $1,000.00 Mar 23, 2:51 PM
WL-03155605 Labor Open 0.5 $0.00 Mar 23, 3:24 PM
WL-03155606 Travel Open 15 - Mar 23, 3:24 PM

Details