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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338416 ↗ ServiceMax

Sport Ortho Urgent Care • Inspection • PSM

📍 7 Springs Orthopedics Mt. Juliet — 4998 Crossings Cir suite 200, Mt. Juliet TN, 37122

Jan 19, 2026 → Mar 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (34 biz days late)
Active: 44 biz days
🕐 Clock stopped: Completed (Mar 23, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Feb 17, 2026
20 business days (counted)
Running total: 20 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Feb 17 → Mar 3, 2026
10 business days (counted)
Running total: 30 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 23, 2026
14 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 44 of ? biz days used
Created: Jan 19, 2026 Completed: Mar 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Feb 17 Ready for Scheduling ▶ Running 20 20
Feb 17 → Mar 3 Assigned ▶ Running 10 30
Mar 3 → Mar 23 Scheduled ▶ Running 14 44
Mar 23 → Mar 23 Tech On Site ▶ Running 0 44
Coordinators 45.6d
Field Work 0.2d
✗ SLA Missed
Coordinators
45.6 days
Over SLA
Field Work
0.2 days
Created: Jan 19, 2026 Due: Mar 31, 2026 Completed: Mar 23, 2026 (8 days early)
📅
44.0 days Total Age
⏱️
20.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
43.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560060
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 41 pieces https://www.ebiotrack.com/inspection.php?iid=32535
Priority
High
Origin
Email
Reason
New Case
Contact
Evan Kelley
Owner
Sherry Reich
Created
Jan 19, 2026
Work Orders from this Case (1)
WO-01338416 (current) Invoiced
Inspection • Michael Swingle
Created: Jan 19, 2026 • Closed: Mar 23, 2026
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 20.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 43.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
20.0d / 1.0d SLA
Assigned
10.6d / 0.5d SLA
Scheduled
15.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/4 MOwens Sent FU email to Jeremy that this visit will change from 3/9 to 3/23.

3/3 MOwens Sent reply back to Jeremy Stojakovich and Evan Kelly to confirm scheduling this location for 3/9 per their request for the inspection to be scheduled on a Monday.

🔧 Work Performed
performed an inspection and electrical testing on all Biomed equipment. I placed all equipment back into service and is ready for use.
🔍 Technician Findings
I arrived on site to do an inspection on the BioMed equipment.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 41 pieces https://www.ebiotrack.com/inspection.php?iid=32535

Timeline

📞
Case Linked Jan 19, 6:00 AM
Case Number: 00560060
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 19, 9:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
🚨 20.0 business days
👷
▶
2 Technician Assigned Feb 17, 2:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 29d 4h
🚨 11.0 business days
🗓️
▶
2 Status: Scheduled Mar 3, 8:41 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-09T13:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Melissa Owens Mar 4, 3:08 PM
Scheduled For: 2026-03-23T13:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Melissa Owens Mar 19, 2:17 PM
Scheduled For: 2026-03-23T12:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLE Mar 23, 8:46 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 19d 23h
⏱️
▶
2 3x Labor Added Mar 23, 10:42 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 59m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 24, 2:34 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 3h, 0m
⏳ 4.0 business days
🧾
Invoice Created Mar 27, 5:56 PM
Invoice Number: SM-257349

Bottlenecks

Ready for Scheduling
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days
Assigned
Duration: 10.6 business days (threshold: 4.0 business hours)
Exceeded by 10.1 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00560060
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Swingle
Scheduled
Mar 23, 8:30 AM
Created
Jan 19, 9:48 AM
Invoice #
SM-257349

Work Details (3)

Name Type Status Qty Amount Date
WL-03155106 Labor Open 1.2666666666667 $0.00 Mar 23, 10:42 AM
WL-03155107 Labor Open 1.9833333333333 $690.00 Mar 23, 10:42 AM
WL-03155108 Travel Open 65 - Mar 23, 10:42 AM

Details