Detailed work order timeline, KPIs, and analysis
Conviva Care Solutions (Humana) • Inspection • PSM
📍 Conviva South Daytona #4054 — 1104 Beville Rd, Daytona Beach FL, 32114
Jan 19, 2026 → Apr 3, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 19 → Jan 19 | Created | ▶ Running | 0 | 0 |
| Jan 19 → Mar 5 | Ready for Scheduling | ▶ Running | 32 | 32 |
| Mar 5 → Mar 26 | Assigned | ▶ Running | 15 | 47 |
| Mar 26 → Mar 26 | Scheduled | ▶ Running | 0 | 47 |
| Mar 26 → Mar 27 | Completed | ▶ Running | 1 | 48 |
| Mar 27 → Apr 2 | Scheduled | ▶ Running | 4 | 52 |
| Apr 2 → Apr 3 | Tech On Site | ▶ Running | 1 | 53 |
03/27/2026 LHill-rec'd text from Anthony Wright-
Hi Abby! For some reason I accidentally documented on a WO for next week and marked it as serviced 01338418. Is there a way to move it so it shows as scheduled next week?3/26/26 AJinerson - Received email back from Shannon confirming tech visit for Thursday, 4/2 between 9am-11am arrival.
POC onsite: Shannon Dezearn
3/26/26 AJinerson - I let Shannon know we have Thurs. 4/2 between 9am-11am arrival still available.
3/26/26 AJinerson - Received email back from Shannon stating this week does not work for them, they are asking to push this to next week.
3/26/26 AJinerson - Called site directly to try and follow up to schedule - 386-356-2436.
Spoke with operator, who transferred me to site. Staff tried getting a hold of Shannon to schedule with us but Shannon was stuck in a meeting and said she would email us when she's available. I let them know we still have tech available today, 3/26 and that they are due for service in March.
3/25/26 AJinerson - Shannon emailed asking what equipment we would be inspecting. I emailed Shannon and provided list of equipment for this location and offered tech visit on 3/26.
3/23/26 AJinerson - Sent email back to Shannon offering tech visit on Thurs. 3/26 with eta between 9am-11am.
UPDATED POC:
Shannon Dezearn
sdezearn@convivasolutions.com
3/23/26 AJinerson - Received email back from Cristina Mina looping in updated POC: Shannon Dezearn - sdezearn@convivasolutions.com
3/23/26 AJinerson - Sent email to secondary contact - Chris Mina asking to see if able to assist with scheduling and offering tech visit 3/26 9am-11am arrival.
3/20/26 AJinerson - Sent follow up email to POC offering tech visit on 3/23.
3/18/26 AJinerson - Sent follow up email to POC James offering tech visit on Thursday, 3/26 with eta between 9am-11am.
3/5/26 AJinerson - Sent email to POC James offering tech visit on Monday, 3/9 between 11am-1pm arrival.4
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03170229 | Labor | Open | 1.5 | $0.00 | Apr 2, 9:55 AM |
| WL-03170230 | Travel | Open | 72 | - | Apr 2, 9:55 AM |
| WL-03170231 | Travel | Open | 72 | - | Apr 2, 9:55 AM |
| WL-03170445 | Labor | Open | 4.5 | $1,844.50 | Apr 2, 11:57 AM |
| WL-03170446 | Labor | Open | 1.5 | $0.00 | Apr 2, 11:57 AM |