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WO-01338420 ↗ ServiceMax

PRIMARY CARE OF WNY • Inspection • PSM

📍 PRIMARY CARE OF WNY- MAPLE RD — 2350 MAPLE RD SUITE 100, WILLIAMSVILLE NY, 14221

Jan 19, 2026 → Feb 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (17 biz days late)
Active: 27 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Feb 12, 2026
18 business days (counted)
Running total: 18 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 19 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 26, 2026
8 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 27 of ? biz days used
Created: Jan 19, 2026 Completed: Feb 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Feb 12 Ready for Scheduling ▶ Running 18 18
Feb 12 → Feb 16 Assigned ▶ Running 1 19
Feb 16 → Feb 26 Scheduled ▶ Running 8 27
Feb 26 → Feb 26 Tech On Site ▶ Running 0 27
Coordinators 27.5d
Field Work 1.0d
✗ SLA Missed
Coordinators
27.5 days
Over SLA
Field Work
1.0 days
Created: Jan 19, 2026 Due: Mar 31, 2026 Completed: Feb 26, 2026 (33 days early)
📅
27.0 days Total Age
⏱️
18.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
26.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560072
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test Service Equipment: 88 https://www.ebiotrack.com/omnicor/inspection.php?iid=10506
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kristina Muffoletto
Owner
Shelby Robinson
Created
Jan 19, 2026
Work Orders from this Case (1)
WO-01338420 (current) Invoiced
Inspection • Erwin Forster
Created: Jan 19, 2026 • Closed: Feb 26, 2026
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 18.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 26.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
18.0d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/16 KSmith -- Scheduled for 2/26 with Melissa on WO-01328584. 9-11am.

2/16 KSmith -- Advised Melissa we no longer have the 23rd available and provided 2/26 as a scheduled date and am awaiting response.

2/13 KSmith -- Melissa is checking with the site to see if the date works and will let me know.

2/12 KSmith -- Responded to Scott B's email with Melissa provided 2/23 as a scheduled date and am awaiting response

🔧 Work Performed
Annual Equipment Electrical Safety Test Service. Inspected 121 items
🔍 Technician Findings
Inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test Service Equipment: 88 Please make sure to go to next door suite, admin office, to inspect the fridge and AED. https://www.ebiotrack.com/omnicor/inspection.php?iid=10506

Timeline

📞
Case Linked Jan 19, 7:39 AM
Case Number: 00560072
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 19, 9:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 18.0 business days
👷
▶
2 Status: Assigned Feb 12, 3:13 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Erwin Forster
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Feb 16, 10:25 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-26T14:30:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Erwin Forster Feb 26, 10:34 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 0h
✔️
Status: Completed by Erwin Forster Feb 26, 4:37 PM
From: Tech On Site
To: Completed
Duration in Previous: 6h 2m
⏱️
▶
2 6x Labor Added Feb 26, 6:36 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Erwin Forster
From: Completed
To: Closed
Duration in Previous: 2h 1m
⏳ 3.7 business days
📄
▶
2 Status: Ready to Bill Mar 3, 1:25 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255478

Bottlenecks

Ready for Scheduling
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.8 business hours
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00560072
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Erwin Forster
Scheduled
Feb 26, 9:30 AM
Created
Jan 19, 9:58 AM
Invoice #
SM-255478

Work Details (6)

Name Type Status Qty Amount Date
WL-03122009 Labor Open 1.5833333333333 $0.00 Feb 26, 6:36 PM
WL-03122010 Labor Open 6 $1,994.80 Feb 26, 6:36 PM
WL-03122011 Labor Open 1.4166666666667 $0.00 Feb 26, 6:36 PM
WL-03122012 Travel Open 70 - Feb 26, 6:36 PM
WL-03122013 Travel Open 70 - Feb 26, 6:36 PM
WL-03122014 Expenses Open 1 $0.00 Feb 26, 6:36 PM

Details