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WO-01338421 ↗ ServiceMax

Conviva Care Solutions (Humana) • Inspection • PSM

📍 Conviva Hypoluxo #2279 — 7031 Washington Avenue, Lantana FL, 33462

Jan 19, 2026 → Apr 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (42 biz days late)
Active: 52 biz days
🕐 Clock stopped: Completed (Apr 2, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
44d
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Mar 23, 2026
44 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 23 → Mar 25, 2026
2 business days (counted)
Running total: 46 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Mar 25 → Apr 2, 2026
6 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 52 of ? biz days used
Created: Jan 19, 2026 Completed: Apr 2, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Mar 23 Ready for Scheduling ▶ Running 44 44
Mar 23 → Mar 25 Assigned ▶ Running 2 46
Mar 25 → Apr 2 Scheduled ▶ Running 6 52
Apr 2 → Apr 2 Tech On Site ▶ Running 0 52
Apr 2 → Apr 2 Scheduled ▶ Running 0 52
Coordinators 53.7d
Field Work 0.8d
✗ SLA Missed
Coordinators
53.7 days
Over SLA
Field Work
0.8 days
Created: Jan 19, 2026 Due: Mar 31, 2026 Completed: Apr 2, 2026 (1 days late)
📅
52.0 days Total Age
⏱️
44.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
49.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560062
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 60 pieces https://www.ebiotrack.com/inspection.php?iid=32538
Priority
Standard
Origin
Email
Reason
New Case
Contact
Diana Gonzalez
Owner
Sherry Reich
Created
Jan 19, 2026
Work Orders from this Case (1)
WO-01338421 (current) Invoiced
Inspection • Elkin Barahona
Created: Jan 19, 2026 • Closed: Apr 2, 2026
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 44.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 49.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
44.0d / 1.0d SLA
Assigned
2.4d / 0.5d SLA
Scheduled
7.3d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/25/26 AJinerson - Received call back from POC Diana ready to schedule now. Confirmed tech visit for Thurs. 4/2 with eta between 9am-11am. 

POC Onsite: Sheila/Shayla


This is scheduled past SLA as tech is not available and filled up with other HCP March inspections/repairs. 


3/23/26 AJinerson - Called Diana to schedule tech visit. No answer but left VM regarding scheduling service. 

🔧 Work Performed
04/02/2026 EBar. I have carried out the annual inspection of the biomedical equipment, checking for proper functionality to verify that the readings fall within accepted parameters. Subsequently, the equipment was recorded in the inventory system after successfully passing the inspection.
🔍 Technician Findings
04/02/2026 EBar. Annual Biomedical Equipment inspection. All units must be added to EBT system.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 60 pieces https://www.ebiotrack.com/inspection.php?iid=32538

Timeline

📞
Case Linked Jan 19, 6:01 AM
Case Number: 00560062
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 19, 9:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 44.0 business days
👷
▶
2 Technician Assigned Mar 23, 5:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 63d 6h
⏳ 2.9 business days
🗓️
▶
2 Status: Scheduled Mar 25, 2:35 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-02T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Elkin Barahona Apr 1, 5:21 PM
Scheduled For: 2026-04-02T13:30:00.000+0000
🔧
Status: Tech On Site by Elkin Barahona Apr 2, 8:26 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 17h
📅
▶
2 Dispatch Scheduled Apr 2, 2:35 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Elkin Barahona
From: Tech On Site
To: Scheduled
Duration in Previous: 6h 9m
⏱️
▶
3 3x Labor Added Apr 2, 7:41 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Elkin Barahona
From: Scheduled, Completed
To: Completed, Tech Off Site
Duration in Previous: 5h 6m, 0m
🏁
Status: Closed by Elkin Barahona
From: Tech Off Site
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Diane Patton Apr 3, 11:06 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 15h 20m
⏳ 1.0 business days
🧾
Invoice Created Apr 4, 7:17 PM
Invoice Number: SM-258357

Bottlenecks

Ready for Scheduling
Duration: 44.0 business days (threshold: 1.0 business days)
Exceeded by 43.0 business days
Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours

🔗 Related Artifacts

📞
Case 00560062
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Elkin Barahona
Scheduled
Apr 2, 9:00 AM
Created
Jan 19, 9:58 AM
Invoice #
SM-258357

Work Details (3)

Name Type Status Qty Amount Date
WL-03171511 Labor Open 1.5 $0.00 Apr 2, 7:41 PM
WL-03171512 Labor Open 6.5 $1,292.00 Apr 2, 7:41 PM
WL-03171513 Travel Open 60 - Apr 2, 7:41 PM

Details