Q-00032091
1 of 3
Requesting service on three stretchers. The Brands are Ferno- 20N447252, Ferno 15N-329455, and Ferno 23N-. Can't read the numbers on the third stretcher. All of the stretchers need the handles fixed and legs on two stretchers.
Parts needed per SN
20N-447252
4 oversized roll pins, 3453450
4 rivets, 3402200
1 red handle kit, 1901506
2 bushings, 8661650
https://www.ebiotrack.com/workorder.php?wo=71000
15N-329455
4 oversized roll pins, 3453450
4 rivets, 3402200
1 red handle kit, 1901506
2 bushings, 8661650
23N-unknown
1 red handle kit, 1901506
2 bushings, 8661650
Emailed invoice through Outlook (manually fixed mileage on PDF)
3/12/26 DPatton - TBA exceeded quote due to additional trip with extra parts not quoted.
2/23 MOwens Called to speak to Devin Conner. He was not working today. Will send an email to him. Devin replied back to the email and confirmed that 3/6 works to schedule the repair visit.
2/18/26 RBerry- Updated due date based on parts. Removed delay code.
1/28 KWeiss, Created case and sent to sales for quoting.
1/20 MOwens Devin replied back that 1/28 will work for him for the repair visit. Arrival time between 10-11am.
1/19 MOwens Sent email to Devin Conner asking if the repair visit can be scheduled for first open day on 1/28.
🔧Work Performed
1/28/26 - REPLACED RED HANDLE; LUBRICATED WHERE NEEDED; TESTED GOOD
3/6/26 - INSTALLED J LEG KIT, BRAKE KIT ON 2 WHEELS AND 2 SCUFF STRIPS; TESTED GOOD
🔍Technician Findings
RED HANDLE DAMAGE; SCUFF STRIPS DAMAGED; BRAKES FAILED; OXIDATION ON SLIDER ROD AND LEGS STICKING AND NOT DROPPING; MISSING ENTIRE HANDLE PL CONTROL SIDE
⚠️Problem Description
Q-00032091
2 of 3
Requesting service on three stretchers. The Brands are Ferno- 20N447252, Ferno 15N-329455, and Ferno 23N-. Can't read the numbers on the third stretcher. All of the stretchers need the handles fixed and legs on two stretchers.
15N-329455
4 oversized roll pins, 3453450
4 rivets, 3402200
1 red handle kit, 1901506
2 bushings, 8661650
https://www.ebiotrack.com/workorder.php?wo=71005
📄Description
Ferno 24-MAXX Heavy Duty Mortuary Cot
📧
Email:Re: Wylie Funeral Home Cot Repair
Completed Feb 23, 2026
From: dconner@wyliefh.com
To: mowens@emsar.com
Confirmed for 3/6Devin B. ConnerOn Mon, Feb 23, 2026 at 2:05 PM Melissa Owens <mowens@emsar.com> wrote:DevinThe final parts to complete the repair on 24- Maxx 15N-329455 cot have shipped to my tech Chris Galasso. Can we schedule the return visit for next Friday 3/6?ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📧
Email:Wylie Funeral Home Cot Repair
Completed Feb 23, 2026
From: mowens@emsar.com
To: dconner@wyliefh.com
Devin
The final parts to complete the repair on 24- Maxx 15N-329455 cot have shipped to my tech Chris Galasso. Can we schedule the return visit for next Friday 3/6?
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📋
Outbound to +14104624070
Completed Feb 23, 2026
Called to speak to Devin Conner. He was not working today. Will send an email to him.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 17, 2026
To: dconner@wyliefh.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338432Location: Wylie Funeral Home - BaltimoreAddress: 701 N. Mount Street Baltimore, MD 21217Device: 24-MAXX 15n-329455Problem Description: Q-00032091
2 of 3
Requesting service on three
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 10, 2026
To: dconner@wyliefh.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338432Location: Wylie Funeral Home - BaltimoreAddress: 701 N. Mount Street Baltimore, MD 21217Device: 24-MAXX 15n-329455Problem Description: Q-00032091
2 of 3
Requesting service on three
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 3, 2026
To: dconner@wyliefh.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338432Location: Wylie Funeral Home - BaltimoreAddress: 701 N. Mount Street Baltimore, MD 21217Device: 24-MAXX 15n-329455Problem Description: Q-00032091
2 of 3
Requesting service on three
📞
Call
Completed Jan 28, 2026
Received call from tech, Chris Galasso, asking if a J-leg kit was available for a cot missing the J-leg on 1 side of cot. Showed tech kit 1801067, but after looking at quantities, told tech I believed it was for both sides and tech would need to order individual parts unless customer would want both sides replaced. Tech was going to talk to customer. Unable to look up part in Ferno's system.
📧
Email
Completed Jan 20, 2026
1/20 MOwens Devin replied back that 1/28 will work for him for the repair visit. Arrival time between 10-11am.