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← WO Overview

WO-01338517 ↗ ServiceMax

WESTERN VETERINARY PARTNERS LLC • Virtual Tech - Field Repair • P3

📍 WVP Animal Medical Service — 5103 Tieton Drive, Yakima WA, 98908

Jan 20, 2026 → Feb 4, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Jan 23, 2026
✗ SLA Missed (2 biz days late)
Active: 5 biz days
Paused: 6 biz days
Budget: 3 biz days
🕐 Clock stopped: Invoiced (Feb 4, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 26, 2026
4 business days (counted)
Running total: 4 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Jan 26 → Jan 27, 2026
1 business day (counted)
Running total: 5 of 3 biz days used
▶ Clock Running
Status: Completed
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 5 of 3 biz days used
▶ Clock Running
Status: Incomplete
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 5 of 3 biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Jan 27 → Feb 4, 2026
6 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 5 of 3 biz days used
Created: Jan 20, 2026 Invoiced: Feb 4, 2026
Business Days Used 5 / 3
0 3d budget +2d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0 / 3
Jan 20 → Jan 20 Ready for Scheduling ▶ Running 0 0 / 3
Jan 20 → Jan 20 Assigned ▶ Running 0 0 / 3
Jan 20 → Jan 26 Scheduled ▶ Running 4 4 / 3
Jan 26 → Jan 27 Tech On Site ▶ Running 1 5 / 3
Jan 27 → Jan 27 Completed ▶ Running 0 5 / 3
Jan 27 → Jan 27 Incomplete ▶ Running 0 5 / 3
Jan 27 → Feb 4 Awaiting Parts ⏸ Paused 6 —
Feb 4 → Feb 4 Reschedule ▶ Running 0 5 / 3
Dispatch 0.0d
Material Management 7.0d
Coordinators 5.4d
Field Work 0.8d
Incomplete 1.0d (excluded)
Billing 18.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
7.0 days
Over SLA
Coordinators
5.4 days
Over SLA
Field Work
0.8 days
Incomplete (excluded from total)
1.0 days
Billing
18.0 days
Over SLA
Created: Jan 20, 2026 Due: Feb 5, 2026 Completed: Feb 4, 2026 (1 days early)
📅
12.0 days Total Age
⏱️
18.0d in Ready to Bill Longest Stage
🔄
11 transitions Status Changes
⚠️
25.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560309
L2 review - HCP
Closed
Model: DentalAire - DTP00509 Model Type: Dental Delivery Unit Asset ID: 13258534 Serial #: 001117955 Drill stopped working and wont turn on. Air/water syringe is not spraying water.
Priority
High
Origin
Phone
Reason
New Case
Contact
Joquie Young
Owner
Virtual Tech
Created
Jan 19, 2026
Work Orders from this Case (1)
WO-01338517 (current) Invoiced
Virtual Tech - Field Repair • Tim Holman
Created: Jan 20, 2026 • Closed: Feb 4, 2026
Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 18.0 days stuck in "Ready to Bill"
⏱️
Total Delay 25.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.8d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Incomplete
1.0d
Awaiting Parts
7.0d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
18.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1-20 Mburris called spoke w/ Jaquie Young and set appt for 1-26 2pm / tech has over 2 hr drive but in the area on 1-26

🔧 Work Performed
took apart drill and found that the Turbine was damaged and not spinning. Part # DANSK-A485. Needs replacement. Syringe not spraying water, only air. troubleshoot and found a clogged shuttle valve. cleared valve, adj tubing, tested with success. show staff results.
🔍 Technician Findings
high speed drill and issue
⚠️ Problem Description
Troubleshoot issue below: Model: DentalAire - DTP00509 Model Type: Dental Delivery Unit Asset ID: 13258534 Serial #: 001117955 Drill stopped working and wont turn on. Air/water syringe is not spraying water. https://www.ebiotrack.com/workorder.php?wo=71018

Timeline

📞
Case Linked Jan 19, 5:44 PM
Case Number: 00560309
Subject: L2 review - HCP
Status: Closed
📋
▶
2 Work Order Created Jan 20, 8:03 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 20, 12:46 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Tim Holman
🗓️
▶
2 Status: Scheduled Jan 20, 12:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-01-26T22:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Tim Holman Jan 26, 4:33 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 3h
⏱️
▶
2 6x Labor Added Jan 26, 10:43 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Tim Holman
From: Tech On Site, Completed
To: Completed, Incomplete
Duration in Previous: 6h 11m, 0m
📦
▶
2 Parts Requested Jan 27, 10:02 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From: Incomplete
To: Awaiting Parts
Duration in Previous: 11h 17m
⚠️ 7.0 business days
🔩
▶
3 2x Parts Added Feb 4, 10:13 AM
2x Parts Added → Status: Reschedule → Status: Closed
🔄
Status: Reschedule by Wendy Argueta
From: Awaiting Parts
To: Reschedule
Duration in Previous: 8d 0h
🏁
Status: Closed by Wendy Argueta
From: Reschedule
To: Closed
Duration in Previous: 3m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 6, 10:15 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 23h
🚨 18.0 business days
📨
Status: Invoice Pending by Diane Patton Mar 4, 1:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 26d 3h
💰
Status: Invoiced by Diane Patton Mar 4, 1:52 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🧾
Invoice Created Mar 4, 5:29 PM
Invoice Number: SM-255587

Bottlenecks

Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Awaiting Parts
Duration: 7.0 business days (threshold: 3.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days

🔗 Related Artifacts

📞
Case 00560309
Closed
📦
Parts Order 00089097
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Tim Holman
Scheduled
N/A
Created
Jan 20, 8:03 AM
Invoice #
SM-255587

Work Details (8)

Name Type Status Qty Amount Date
WL-03079572 Labor Open 3 $0.00 Jan 26, 10:43 PM
WL-03079573 Labor Open 2 $0.00 Jan 26, 10:43 PM
WL-03079574 Labor Open 2.5 $297.50 Jan 26, 10:43 PM
WL-03079575 Travel Open 115 $275.00 Jan 26, 10:43 PM
WL-03079576 Travel Open 140 $0.00 Jan 26, 10:43 PM
WL-03079577 Expenses Open 1 $0.00 Jan 26, 10:43 PM
WL-03090983 Parts Open 1 $114.16 Feb 4, 10:13 AM
WL-03090984 Expenses Open 1 $25.58 Feb 4, 10:13 AM

Details