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WO-01338522 ↗ ServiceMax

Sport Ortho Urgent Care • Inspection • PSM

📍 7 Springs Orthopedics - Manchester — 1405 Hillsoboro Blvd, Manchester TN, 37355

Jan 20, 2026 → Mar 31, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (40 biz days late)
Active: 49 biz days
🕐 Clock stopped: Completed (Mar 31, 2026)
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Feb 17, 2026
19 business days (counted)
Running total: 19 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Feb 17 → Mar 3, 2026
10 business days (counted)
Running total: 29 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 31, 2026
20 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 49 of ? biz days used
Created: Jan 20, 2026 Completed: Mar 31, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0
Jan 20 → Feb 17 Ready for Scheduling ▶ Running 19 19
Feb 17 → Mar 3 Assigned ▶ Running 10 29
Mar 3 → Mar 31 Scheduled ▶ Running 20 49
Mar 31 → Mar 31 Tech On Site ▶ Running 0 49
Dispatch 0.0d
Coordinators 51.6d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
51.6 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Jan 20, 2026 Due: Mar 31, 2026 Completed: Mar 31, 2026 (on time)
📅
50.0 days Total Age
⏱️
21.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
49.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560329
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 9 pieces https://www.ebiotrack.com/inspection.php?iid=32553
Priority
High
Origin
Email
Reason
New Case
Contact
Lindsey Boyce
Owner
Sherry Reich
Created
Jan 20, 2026
Work Orders from this Case (1)
WO-01338522 (current) Invoiced
Inspection • Michael Swingle
Created: Jan 20, 2026 • Closed: Mar 31, 2026
Completed with significant delays
Invoiced • 208 days old
🚨
Primary Delay 21.0 days stuck in "Scheduled"
⏱️
Total Delay 49.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
20.0d / 1.0d SLA
Assigned
10.6d / 0.5d SLA
Scheduled
21.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/19 MOwens Sent FU email to Jeremy and Evan to change the schedule date to 3/31 from 9-10am.

3/4 MOwens Sent FU email to Jeremy and Evan Kelly to change the schedule date for this locaiton from 3/13 to 3/24.

3/3 MOwens Sent reply back to Jeremy Stojakovich and Evan Kelly to confirm scheduling this location for 3/13 per their request for the inspection to be scheduled on a Tuesday or Friday.

🔧 Work Performed
performed an inspection and electrical testing on all Biomed equipment. I placed all equipment back into service and is ready for use.
🔍 Technician Findings
I arrived on site to do an inspection on the BioMed equipment.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 9 pieces https://www.ebiotrack.com/inspection.php?iid=32553

Timeline

📞
Case Linked Jan 20, 6:00 AM
Case Number: 00560329
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 20, 8:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 20.0 business days
👷
▶
2 Technician Assigned Feb 17, 2:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 28d 5h
🚨 11.0 business days
🗓️
▶
2 Status: Scheduled Mar 3, 8:45 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-06T14:30:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Mar 3, 10:39 AM
Scheduled For: 2026-03-13T16:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Melissa Owens Mar 4, 3:22 PM
Scheduled For: 2026-03-24T13:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Melissa Owens Mar 6, 12:26 PM
Scheduled For: 2026-03-24T17:00:00.000+0000, 2026-03-24T17:30:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Melissa Owens Mar 19, 10:11 AM
Scheduled For: 2026-03-31T13:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLE Mar 31, 9:18 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 27d 23h
⏱️
▶
2 5x Labor Added Mar 31, 9:57 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 42m, 0m
📄
▶
2 Status: Ready to Bill Apr 1, 9:29 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Apr 5, 11:41 AM
Invoice Number: SM-258012

Bottlenecks

Ready for Scheduling
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days
Assigned
Duration: 10.6 business days (threshold: 4.0 business hours)
Exceeded by 10.1 business days
Scheduled
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00560329
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Swingle
Scheduled
Mar 31, 9:00 AM
Created
Jan 20, 8:17 AM
Invoice #
SM-258012

Work Details (5)

Name Type Status Qty Amount Date
WL-03166503 Labor Open 1.55 $0.00 Mar 31, 9:57 AM
WL-03166504 Labor Open 0.7 $690.00 Mar 31, 9:57 AM
WL-03166505 Labor Open 1.5 $0.00 Mar 31, 9:57 AM
WL-03166506 Travel Open 67 - Mar 31, 9:57 AM
WL-03166507 Travel Open 67 - Mar 31, 9:57 AM

Details