Primary Delay36.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay62.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
36.0d / 1.0d SLA
Assigned
13.3d / 0.5d SLA
Scheduled
17.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/30/26 RBerry- Updated due date and removed delay code per chatter from ASM stating: April is fine, please feel free to move the due date to the end of April.
3/30/26 RBerry- Spoke with Shayna Wilson to schedule. She states the inspection is not due until April. Scheduled for 4/21/26 with an arrival time between 9-11AM. Found that Elkin Barahona is closer than Yves Dessin. Reassigned WO to Elkin for this date and time. Site states Monday's do not work as this is their busiest day of the week. Could not log call in RC. Logged call manually.
3/11/26 AJinerson - Sent email (due to site closed after 5PM) Offering tech visit on Tuesday, 3/17 with eta between 9am-11am.
🔧Work Performed
04/21/2026 EBar.
I have carried out this biomedical inspection for all units found on-site during the visit. Those biomedical units that were not present were archived.
🔍Technician Findings
04/21/2026 EBar.
Conviva site scheduled to run annual biomedical equipment inspection and calibration. All units must be added to EBT System.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
81 pieces
http://ebiotrack.com/inspection.php?iid=32554
📞
Call
Completed Mar 30, 2026
3/30/26 RBerry- Spoke with Shayna Wilson to schedule. She states the inspection is not due until April. Scheduled for 4/21/26 with an arrival time between 9-11AM. Found that Elkin Barahona is closer than Yves Dessin. Reassigned WO to Elkin for this date and time. Site states Monday's do not work as this is their busiest day of the week. Could not log call in RC. Logged call manually.
📧
Email: EMSAR Service Request - Conviva Okeechobee #1126 - 5849 Okeechobee Blvd, Suite 301 West Palm Beach, FL 33417 - WO-01338523
Completed Mar 11, 2026
To: swilson@convivasolotions.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Conviva Okeechobee #1126 - 5849 Okeechobee Blvd, Suite 301 West Palm Beach, FL 33417 - WO-01338523
Body:
Good afternoon, Shayna,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the below location.
Conviva Okeechobee #1126 - 5849 Okeechobee Blvd, Suite 301 West Palm Beach, FL 33417
We currently have our t
Mar 30, 2026 12:17pm
@Dylan Nakoff I spoke with Shayna to schedule and she stated that the inspection is due in April. I see that this was completed in April last year but we were late. I just want to confirm that the due date should stay for March. Thank you!