Primary Delay20.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay38.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
20.0d / 1.0d SLA
Assigned
3.5d / 0.5d SLA
Scheduled
16.9d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/20 MOwens Sent reply back to Tara to schedule this location on 3/16 from 10-2
2/19 MOwens Sent email to Tara Faulkner about scheduling the inspections during March. She replied back any day between 8a-8p is fine just have to let her know ahead of time.
🔧Work Performed
44 pieces of equipment tested and labeled.
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service needed
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
53 pieces
https://www.ebiotrack.com/inspection.php?iid=32556
📧
Email
Completed Feb 20, 2026
2/20 MOwens Sent reply back to Tara to schedule this location on 3/16 from 10-2
📧
Email
Completed Feb 19, 2026
2/19 MOwens Sent email to Tara Faulkner about scheduling the inspections during March. She replied back any day between 8a-8p is fine just have to let her know ahead of time.
📅
WO-01338526 - Inspection - DD: 03/31/2026 - Forrest Hill - UM Urgent Care - Forrest Hill, MD
Mar 16, 2026 10:00am – 2:00pm
Work Order: WO-01338526
Account: UMMS Ambulatory Care, LLC (DBA UM Urgent Care)
Customer Case Number:
Location: UM Urgent Care - Forrest Hill, MD
Address: 1528 Rock Spring Road, Suite 100, Forrest Hill, MD 21050
Manufacturer:
Model #:
Serial #:
Contact Name: Tara Faulkner
Contact Phone: 443-786-
Timeline
📞
Case Linked Jan 20, 6:00 AM
Case Number:00560331
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 20, 8:25 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨20.0 business days
👷
▶
2
Technician Assigned Feb 17, 2:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:28d 6h
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Feb 20, 11:51 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-16T14:00:00.000+0000
🚨17.0 business days
🔧
Status: Tech On Site by Michael HarrisMar 16, 11:05 AM
From:Scheduled
To:Tech On Site
Duration in Previous:23d 22h
⏱️
▶
2
4x Labor Added Mar 16, 11:18 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Michael Harris
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:12h 13m, 0m
⏳2.1 business days
🔩
▶
2
Parts Added Mar 18, 10:53 AM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 11h, 0m
⏳3.0 business days
🧾
Invoice Created Mar 22, 9:16 PM
Invoice Number:SM-256797
Bottlenecks
Ready for Scheduling
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Scheduled
Duration: 16.9 business days (threshold: 2.0 business days)
Exceeded by 14.9 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)