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← WO Overview

WO-01338527 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Mt. Juliet #24757 — 620 S Mt Juliet Rd, Mt Juliet TN, 37122

Jan 20, 2026 → Mar 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (36 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Mar 25, 2026)
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Feb 17, 2026
19 business days (counted)
Running total: 19 of ? biz days used
13d
▶ Clock Running
Status: Assigned
Feb 17 → Mar 6, 2026
13 business days (counted)
Running total: 32 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 25, 2026
13 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 25 → Mar 25, 2026
0 business days (counted)
Running total: 45 of ? biz days used
Created: Jan 20, 2026 Completed: Mar 25, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0
Jan 20 → Feb 17 Ready for Scheduling ▶ Running 19 19
Feb 17 → Mar 6 Assigned ▶ Running 13 32
Mar 6 → Mar 25 Scheduled ▶ Running 13 45
Mar 25 → Mar 25 Tech On Site ▶ Running 0 45
Dispatch 0.0d
Coordinators 47.3d
Field Work 0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
47.3 days
Over SLA
Field Work
0.3 days
Created: Jan 20, 2026 Due: Mar 31, 2026 Completed: Mar 25, 2026 (6 days early)
📅
46.0 days Total Age
⏱️
20.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
44.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560332
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 58 pieces https://www.ebiotrack.com/inspection.php?iid=32555
Priority
High
Origin
Email
Reason
New Case
Contact
Jennifer Hockey
Owner
Sherry Reich
Created
Jan 20, 2026
Work Orders from this Case (1)
WO-01338527 (current) Invoiced
Inspection • Michael Swingle
Created: Jan 20, 2026 • Closed: Mar 25, 2026
Completed with significant delays
Invoiced • 208 days old
🚨
Primary Delay 20.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 44.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
20.0d / 1.0d SLA
Assigned
13.6d / 0.5d SLA
Scheduled
13.7d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/6 MOwens Jennifer replied back that 3/25 works to schedule the inspection visit. Replied back to confirm the arrival time between 9-10am.

3/4 MOwens Sent email to Jennifer Hockey asking to schedule the inspection on 3/23 from 1-5pm.

🔧 Work Performed
performed an inspection and electrical testing on all Biomed equipment. I placed all equipment back into service and is ready for use.
🔍 Technician Findings
I arrived on site to do an inspection on the BioMed equipment.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 58 pieces https://www.ebiotrack.com/inspection.php?iid=32555

Timeline

📞
Case Linked Jan 20, 6:00 AM
Case Number: 00560332
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 20, 8:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 20.0 business days
👷
▶
2 Technician Assigned Feb 17, 2:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 28d 5h
🚨 14.0 business days
🗓️
▶
2 Status: Scheduled Mar 6, 1:09 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-25T13:00:00.000+0000
🚨 14.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLE Mar 25, 10:11 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 18d 20h
⏱️
3x Labor Added Mar 25, 12:51 PM
Type: Labor, Travel
Status: Open
Qty: 1.6833333333333, 2.8166666666667, 69
✔️
Status: Completed by MICHAEL SWINGLE Mar 25, 12:56 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 45m, 0m
📄
Status: Ready to Bill by Diane Patton Mar 26, 11:52 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 22h 55m, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 27, 5:56 PM
Invoice Number: SM-257490

Bottlenecks

Ready for Scheduling
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days
Assigned
Duration: 13.6 business days (threshold: 4.0 business hours)
Exceeded by 13.1 business days
Scheduled
Duration: 13.7 business days (threshold: 2.0 business days)
Exceeded by 11.7 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours

🔗 Related Artifacts

📞
Case 00560332
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Swingle
Scheduled
Mar 25, 9:00 AM
Created
Jan 20, 8:29 AM
Invoice #
SM-257490

Work Details (3)

Name Type Status Qty Amount Date
WL-03158689 Labor Open 1.6833333333333 $0.00 Mar 25, 12:51 PM
WL-03158690 Labor Open 2.8166666666667 $1,283.40 Mar 25, 12:51 PM
WL-03158691 Travel Open 69 - Mar 25, 12:51 PM

Details