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WO-01338529 ↗ ServiceMax

BUFFALO WOMENS SERVICES • Inspection • PSM

📍 BUFFALO WOMENS SERVICES — 2500 MAIN ST, BUFFALO NY, 14214

Jan 20, 2026 → Mar 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (32 biz days late)
Active: 41 biz days
🕐 Clock stopped: Completed (Mar 19, 2026)
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Feb 13, 2026
18 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 18 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Feb 13 → Mar 19, 2026
23 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 41 of ? biz days used
Created: Jan 20, 2026 Completed: Mar 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0
Jan 20 → Feb 13 Ready for Scheduling ▶ Running 18 18
Feb 13 → Feb 13 Assigned ▶ Running 0 18
Feb 13 → Mar 19 Scheduled ▶ Running 23 41
Mar 19 → Mar 19 Tech On Site ▶ Running 0 41
Dispatch 0.0d
Coordinators 42.7d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
42.7 days
Over SLA
Field Work
1.0 days
Created: Jan 20, 2026 Due: Mar 31, 2026 Completed: Mar 19, 2026 (12 days early)
📅
42.0 days Total Age
⏱️
23.6d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
39.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560343
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test Service 60 pieces https://www.ebiotrack.com/omnicor/inspection.php?iid=10508
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amy Kessler
Owner
Sherry Reich
Created
Jan 20, 2026
Work Orders from this Case (1)
WO-01338529 (current) Invoiced
Inspection • Erwin Forster
Created: Jan 20, 2026 • Closed: Mar 19, 2026
Completed with significant delays
Invoiced • 208 days old
🚨
Primary Delay 23.6 days stuck in "Scheduled"
⏱️
Total Delay 39.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
19.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
23.6d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/13 KSmith -- Site requested a Thursday or Friday. Scheduled for 3/19 with Amy. 9-11am

2/13 KSmith -- Sent email to schedule for 3/18

🔧 Work Performed
Inspected 68 items
🔍 Technician Findings
Insoection
⚠️ Problem Description
Annual Equipment Electrical Safety Test Service 60 pieces https://www.ebiotrack.com/omnicor/inspection.php?iid=10508

Timeline

📞
Case Linked Jan 20, 7:39 AM
Case Number: 00560343
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 20, 8:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 19.0 business days
👷
▶
2 Technician Assigned Feb 13, 1:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 24d 4h
🗓️
▶
2 Status: Scheduled Feb 13, 2:14 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-19T13:30:00.000+0000
🚨 24.0 business days
🔧
Status: Tech On Site by Erwin Forster Mar 19, 10:21 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 33d 19h
✔️
Status: Completed by Erwin Forster Mar 19, 3:04 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 43m
⏱️
▶
2 6x Labor Added Mar 19, 6:12 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Erwin Forster
From: Completed
To: Closed
Duration in Previous: 3h 7m
📄
Status: Ready to Bill by Diane Patton Mar 20, 2:18 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 20h 5m, 0m
⏳ 1.0 business days
🧾
Invoice Created Mar 22, 3:27 PM
Invoice Number: SM-257185

Bottlenecks

Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Scheduled
Duration: 23.6 business days (threshold: 2.0 business days)
Exceeded by 21.6 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours

🔗 Related Artifacts

📞
Case 00560343
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Erwin Forster
Scheduled
Mar 19, 9:30 AM
Created
Jan 20, 8:34 AM
Invoice #
SM-257185

Work Details (6)

Name Type Status Qty Amount Date
WL-03152019 Labor Open 1.3333333333333 $0.00 Mar 19, 6:12 PM
WL-03152020 Labor Open 4.8333333333333 $1,479.20 Mar 19, 6:12 PM
WL-03152021 Labor Open 1.5 $0.00 Mar 19, 6:12 PM
WL-03152022 Travel Open 75 - Mar 19, 6:12 PM
WL-03152023 Travel Open 75 - Mar 19, 6:12 PM
WL-03152024 Expenses Open 1 $0.00 Mar 19, 6:12 PM

Details