Primary Delay19.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay46.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
19.0d / 1.0d SLA
Assigned
17.0d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
9.6d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
708-378-5983 Facility number
3-5-26 JK Called and left message to schedule visit.
2/16/2026 CRamen Per LYoder to assign to JKuehl to schedule with Ben for HCP Training and OJT
🔧Work Performed
Performed annual inspection on all equipment. OJT
🔍Technician Findings
All units working upon arrival.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
98 Pcs
https://www.ebiotrack.com/inspection.php?iid=32551
📅
WO-01338533 - Inspection - DD: 3/31/2026 - - Harwood Heights - Oak Street Health - Harwood Heights
Mar 17, 2026 8:00am – 5:00pm
Work Order: WO-01338533
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Harwood Heights
Address: 4747 N. Harlem Ave., Ste F2, Harwood Heights, IL 60706
Manufacturer:
Model #:
Serial #:
Contact Name: Renata Pasieka
Contact Phone: 312.481.3413
Contact Email: renata.p
Timeline
📞
Case Linked Jan 20, 6:02 AM
Case Number:00560337
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 20, 8:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨19.0 business days
👷
▶
2
Technician Assigned Feb 16, 3:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:27d 6h
🚨17.0 business days
🗓️
▶
2
Status: Scheduled Mar 11, 5:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For:2026-03-17T12:00:00.000+0000
💵
2x Expenses Added Mar 12, 8:01 AM
Type:Expenses
Status:Open
Qty:1
⏳4.0 business days
🔧
Status: Tech On Site by Jonathan KuehlMar 17, 9:03 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 15h
🚗
Status: Tech Off Site by Jonathan KuehlMar 17, 6:21 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:9h 17m
✔️
Status: Completed by Jonathan KuehlMar 17, 9:47 PM
From:Tech Off Site
To:Completed
Duration in Previous:3h 26m
⏱️
▶
2
6x Labor Added Mar 17, 9:53 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Jonathan Kuehl
From:Completed
To:Closed
Duration in Previous:6m
⏳2.3 business days
📄
Status: Ready to Bill by Diane PattonMar 19, 2:59 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 17h
🚨10.0 business days
📨
Status: Invoice Pending by Diane PattonApr 1, 5:31 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:13d 2h
🧾
▶
2
Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:39m
Bottlenecks
Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Assigned
Duration: 17.0 business days (threshold: 4.0 business hours)
Exceeded by 16.5 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 9.6 business days (threshold: 1.0 business days)