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← WO Overview

WO-01338535 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Children’s Specialized Hospital — 150 New Providence Road, Mountainside NJ, 07092

Jan 20, 2026 → Feb 6, 2026

✅ Completed
PC Per client agreement
Target: Feb 3, 2026
🕐 Clock stopped: Completed (Feb 7)
✗ SLA Missed (3d late)
Dispatch 2.0d
Coordinators 13.8d
Field Work 1.9d
Billing 3.0d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Coordinators
13.8 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
3.0 days
Over SLA
Created: Jan 20, 2026 Due: Feb 3, 2026 Completed: Feb 7, 2026 (3 days late)
📅
14.0 days Total Age
⏱️
10.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
15.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Israel Martell — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 4, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560366
URGENT Philips WO Request
Closed
Failed Fi02 Sensor test, needs AECM Valve replacement.
Priority
High
Origin
Email
Reason
New Case
Contact
Donna Matos
Owner
Shelby Robinson
Created
Jan 20, 2026
Work Orders from this Case (1)
WO-01338535 (current) Invoiced
Repair • Israel Martell
Created: Jan 20, 2026 • Closed: Feb 6, 2026
Completed with significant delays
Invoiced • 114 days old
🚨
Primary Delay 10.0 days stuck in "Assigned"
⏱️
Total Delay 15.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Assigned
10.0d / 0.5d SLA
Scheduled
3.8d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/03/2026 RArnold - Dispatching to Israel for tomorrow

01/21/2026 RArnold - Assigned to Israel. He needs to work with POC to get PO.

01/20/2026 DMalloy - Work Orders Pending Entitlement.  

🔧 Work Performed
2/04/2026 - IM - Corrective Maintenance
🔍 Technician Findings
Needs follow work, created follow up PWO-14451195.
⚠️ Problem Description
Failed Fi02 Sensor test, needs AECM Valve replacement.
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Jan 20, 8:47 AM
Case Number: 00560366
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 20, 8:55 AM
Work Order: WO-01338535
Type: Repair
Priority: PC
⏳ 2.0 business days
👷
▶
2 Status: Assigned Jan 21, 10:35 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rebecca Arnold
Technician: Israel Martell
🚨 10.0 business days
📅
▶
2 Dispatch Scheduled Feb 3, 10:22 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Assigned
To: Scheduled
Duration in Previous: 12d 23h
⏳ 2.0 business days
🔧
Status: Tech On Site by Israel Martell Feb 4, 12:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 1h
⏱️
3x Labor Added Feb 4, 12:18 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 50, 52
⏳ 2.0 business days
🗓️
Status: Scheduled by Rebecca Arnold Feb 5, 12:43 PM
From: Tech On Site
To: Scheduled
Duration in Previous: 1d 0h
⏳ 2.0 business days
⏱️
2x Labor Added Feb 6, 10:35 PM
Type: Labor
Status: Open
Qty: 6.5, 1.5
🔧
Status: Tech On Site by Israel Martell Feb 6, 10:40 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 9h
✔️
Status: Completed by Israel Martell Feb 6, 10:47 PM
From: Tech On Site
To: Completed
Duration in Previous: 6m
🏁
Status: Closed by Israel Martell Feb 6, 11:02 PM
From: Completed
To: Closed
Duration in Previous: 14m
⏳ 3.1 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 11, 11:05 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 12h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Feb 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 16h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00560366
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Feb 4, 8:00 AM
Created
Jan 20, 8:55 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03091154 Labor Open 1.5 $0.00 Feb 4, 12:18 PM
WL-03091156 Travel Open 50 $0.00 Feb 4, 12:18 PM
WL-03091157 Travel Open 52 $0.00 Feb 4, 12:18 PM
WL-03096365 Labor Open 6.5 $617.50 Feb 6, 10:35 PM
WL-03096366 Labor Open 1.5 $0.00 Feb 6, 10:35 PM

Details