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WO-01338536 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Jan 20, 2026 → Jan 24, 2026

✅ Completed
PC Per client agreement
Target: Feb 3, 2026
🕐 Clock stopped: Completed (Jan 24)
✓ SLA Met (10d early)
Dispatch 0.2d
Holding 2.0d (excluded)
Coordinators 4.6d
Billing 1.5d
✓ SLA Met
Dispatch
0.2 days
Holding (excluded from total)
2.0 days
Coordinators
4.6 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jan 20, 2026 Due: Feb 3, 2026 Completed: Jan 24, 2026 (10 days early)
📅
4.0 days Total Age
⏱️
2.8d in 07e-Partial Project Longest Stage
🔄
10 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 23, 2026
Visit 2 Jan 24, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560367
URGENT Philips WO Request
Closed
FCO86600081: Follow-up Repair to be handled by Philips- EMSAR team. Incident-Device failed system setup testing. AECM and 3- Way Solenoid valve is required.
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Shelby Robinson
Created
Jan 20, 2026
Work Orders from this Case (1)
WO-01338536 (current) Invoiced
Repair • Alberto Galan
Created: Jan 20, 2026 • Closed: Jan 24, 2026
Completed with minor delays
Invoiced • 114 days old
🚨
Primary Delay 2.8 days stuck in "07e-Partial Project"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Release
2.0d
Assigned
2.0d / 0.5d SLA
Scheduled
2.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/23/2026 RArnold - Reassigned to Alberto

01/22/2026 RArnold - dispatching to Israel

01/21/2026 RArnold - Repair for device that failed FCO81. PWO Pending Entitlement


01/20/2026 DMalloy - Work Orders Pending Entitlement.  

🔧 Work Performed
Incident: Repair
🔍 Technician Findings
N/A
⚠️ Problem Description
FCO86600081: Follow-up Repair to be handled by Philips- EMSAR team. Incident-Device failed system setup testing. AECM and 3- Way Solenoid valve is required.
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Jan 20, 8:49 AM
Case Number: 00560367
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 20, 9:00 AM
Work Order: WO-01338536
Type: Repair
Priority: PC
✅
Status: Ready for Release by Deon Malloy Jan 20, 10:52 AM
From: Entered
To: Ready for Release
Duration in Previous: 1h 52m
👷
▶
2 Technician Assigned Jan 21, 10:27 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release
To: Assigned
Duration in Previous: 23h 34m
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Jan 22, 1:50 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Assigned
To: Scheduled
Duration in Previous: 1d 3h
🆕
▶
4 Status: Entered Jan 23, 10:41 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Alberto Galan
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-23T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 1m
⏱️
3x Labor Added Jan 24, 10:35 AM
Type: Labor
Status: Open
Qty: 2.75, 1, 0.25
✔️
Status: Completed by Alberto Galan Jan 24, 11:01 AM
From: Scheduled
To: Completed
Duration in Previous: 1d 0h
🏁
Status: Closed by Alberto Galan Jan 24, 11:19 AM
From: Completed
To: Closed
Duration in Previous: 18m
⏳ 2.0 business days
⏱️
Labor Added Jan 27, 12:10 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 27, 12:17 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 0h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 29, 3:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 2h
💰
Status: Invoiced by Josh Longway Jan 30, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 47m

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00560367
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Alberto Galan
Scheduled
Jan 23, 8:00 AM
Created
Jan 20, 9:00 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03077847 Labor Open 2.75 $261.25 Jan 24, 10:35 AM
WL-03077848 Labor Open 1 $155.00 Jan 24, 10:35 AM
WL-03077849 Labor Open 0.25 $23.75 Jan 24, 10:35 AM
WL-03079844 Labor Open 0.016666666666667 $38.00 Jan 27, 12:10 PM

Details