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WO-01338537 ↗ ServiceMax

ST CLAIR TOWNSHIP LIFE SQUAD • Preventive Maintenance • PSM

📍 St. Clair Township Life Squad — 2227 Hamilton Eaton Rd., Hamilton OH, 45011

Jan 20, 2026 → Mar 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (19 biz days late)
Active: 28 biz days
🕐 Clock stopped: Invoiced (Mar 2, 2026)
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Jan 20 → Jan 26, 2026
4 business days (counted)
Running total: 4 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Jan 26 → Mar 2, 2026
24 business days (counted)
Running total: 28 of ? biz days used
Created: Jan 20, 2026 Invoiced: Mar 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0
Jan 20 → Jan 20 Ready for Scheduling ▶ Running 0 0
Jan 20 → Jan 26 Assigned ▶ Running 4 4
Jan 26 → Mar 2 Scheduled ▶ Running 24 28
Dispatch 0.0d
Coordinators 29.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
29.8 days
Over SLA
Created: Jan 20, 2026 Due: Mar 31, 2026 Completed: Mar 2, 2026 (29 days early)
📅
28.4 days Total Age
⏱️
24.7d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
28.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560324
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 6 pieces https://www.ebiotrack.com/inspection.php?iid=32547
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jamie Pearson
Owner
Leona Coonrod
Created
Jan 20, 2026
Work Orders from this Case (1)
WO-01338537 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Jan 20, 2026 • Closed: Mar 1, 2026
Completed with significant delays
Invoiced • 208 days old
🚨
Primary Delay 24.7 days stuck in "Scheduled"
⏱️
Total Delay 28.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
24.7d / 2.0d SLA
Closed
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26/2026 CRamen logged email confirming Monday 3/2/2026 with an arrival window between 8-10am


1/20/2026 CRamen logged email requesting Monday 3/2/2026 with an arrival window between 8-10am. Placeholder set

🔧 Work Performed
Stryker Medical - 6390 Power-LOAD Serial #: 161239136 - Asset ID: 13166992 Stryker Medical - 6506 PowerPro Serial #: 170139241 - Asset ID: 13166994 Stryker Medical - 6390 Power-LOAD Serial #: 2010012400247 - Asset ID: 13166991 Stryker Medical - 6506 PowerPro Serial #: 2012003500252 - Asset ID: 13166990 Stryker Medical - 6252 Stair-Pro Serial #: 031040136 - Asset ID: 13166989 Stryker Medical - 6252 Stair-Pro Serial #: 031040134 - Asset ID: 13166993
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 6 pieces https://www.ebiotrack.com/inspection.php?iid=32547

Timeline

📞
Case Linked Jan 20, 12:00 AM
Case Number: 00560324
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 20, 9:04 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Jan 20, 9:45 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 41m
⚠️ 5.0 business days
🗓️
2 Status: Scheduled Jan 26, 1:22 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-02T14:00:00.000+0000
🚨 25.0 business days
🚗
2 15x Travel Added Mar 2, 3:04 PM
15x Travel Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 35d 1h
3.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 4, 4:48 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 1h, 0m
🚨 106.9 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-255610

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 24.7 business days (threshold: 2.0 business days)
Exceeded by 22.7 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00560324
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Mar 2, 9:00 AM
Created
Jan 20, 9:04 AM
Invoice #
SM-255610

Work Details (15)

Name Type Status Qty Amount Date
WL-03126446 Travel Open 34 $0.00 Mar 2, 3:04 PM
WL-03126441 Labor Open 0.58333333333333 $0.00 Mar 2, 3:04 PM
WL-03126442 Labor Open 1 $0.00 Mar 2, 3:04 PM
WL-03126443 Labor Open 0.58333333333333 $0.00 Mar 2, 3:04 PM
WL-03126444 Labor Open 1.1666666666667 $0.00 Mar 2, 3:04 PM
WL-03126445 Labor Open 1 $0.00 Mar 2, 3:04 PM
WL-03126437 Labor Open 1.5 $0.00 Mar 2, 3:04 PM
WL-03126438 Travel Open 44 $0.00 Mar 2, 3:04 PM
WL-03126439 Labor Open 0.66666666666667 $0.00 Mar 2, 3:04 PM
WL-03126440 Labor Open 0.5 $0.00 Mar 2, 3:04 PM
WL-03126448 Parts Open 1 $21.29 Mar 2, 3:04 PM
WL-03126449 Parts Open 2 $23.36 Mar 2, 3:04 PM
WL-03126450 Parts Open 1 $21.29 Mar 2, 3:04 PM
WL-03126451 Parts Open 2 $23.36 Mar 2, 3:04 PM
WL-03126447 Parts Open 1 $19.02 Mar 2, 3:04 PM

Details