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WO-01338538 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Jan 20, 2026 → Jan 22, 2026

✅ Completed
PC Per client agreement
Target: Feb 3, 2026
🕐 Clock stopped: Tech Off Site (Jan 23)
✓ SLA Met (11d early)
Dispatch 0.2d
Holding 2.0d (excluded)
Coordinators 2.1d
Field Work 1.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.2 days
Holding (excluded from total)
2.0 days
Coordinators
2.1 days
Over SLA
Field Work
1.0 days
Billing
1.5 days
Over SLA
Created: Jan 20, 2026 Due: Feb 3, 2026 Completed: Jan 23, 2026 (11 days early)
📅
3.2 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
10 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Israel Martell — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 22, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560368
URGENT Philips WO Request
Closed
FCO86600081: Follow-up Repair to be handled by Philips- EMSAR team. Incident-Device failed system setup testing. AECM and 3- Way Solenoid valve is required.
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Shelby Robinson
Created
Jan 20, 2026
Work Orders from this Case (1)
WO-01338538 (current) Invoiced
Repair • Israel Martell
Created: Jan 20, 2026 • Closed: Jan 22, 2026
Completed with minor delays
Invoiced • 114 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Release
2.0d
Assigned
2.0d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/22/2026 RArnold - dispatching to Israel

01/21/2026 RArnold - Repair for device that failed FCO81. PWO Pending Entitlement


01/20/2026 DMalloy - Work Orders Pending Entitlement.  

🔧 Work Performed
1/22/2026 - IM - Corrective Maintenance
🔍 Technician Findings
1/22/2026 - IM - Corrective Maintenance
⚠️ Problem Description
FCO86600081: Follow-up Repair to be handled by Philips- EMSAR team. Incident-Device failed system setup testing. AECM and 3- Way Solenoid valve is required.
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Jan 20, 8:50 AM
Case Number: 00560368
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 20, 9:06 AM
Work Order: WO-01338538
Type: Repair
Priority: PC
✅
Status: Ready for Release by Deon Malloy Jan 20, 10:48 AM
From: Entered
To: Ready for Release
Duration in Previous: 1h 42m
👷
▶
2 Technician Assigned Jan 21, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release
To: Assigned
Duration in Previous: 23h 37m
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Jan 22, 11:29 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Assigned
To: Scheduled
Duration in Previous: 1d 1h
🔧
Status: Tech On Site by Israel Martell Jan 22, 11:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11m
⏱️
4x Labor Added Jan 22, 12:49 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 2.5, 35, 36
⏱️
Labor Added Jan 22, 1:15 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
👷
▶
2 Technician Assigned Jan 22, 7:40 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Tech On Site
To: Scheduled
Duration in Previous: 7h 59m
🔧
▶
2 Status: Tech On Site Jan 22, 8:26 PM
Status: Tech On Site → Status: Closed
🏁
Status: Closed by Israel Martell
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.4 business days
⏱️
▶
2 Labor Added Jan 27, 10:34 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 14h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 29, 3:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Jan 30, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 47m

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00560368
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Jan 22, 8:00 AM
Created
Jan 20, 9:06 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03074988 Labor Open 1.5 $0.00 Jan 22, 12:49 PM
WL-03074989 Labor Open 2.5 $237.50 Jan 22, 12:49 PM
WL-03074990 Travel Open 35 $0.00 Jan 22, 12:49 PM
WL-03074991 Travel Open 36 $0.00 Jan 22, 12:49 PM
WL-03075050 Labor Open 0.016666666666667 $155.00 Jan 22, 1:15 PM
WL-03079736 Labor Open 0.016666666666667 $38.00 Jan 27, 10:34 AM

Details