Replace Battery and full functional testing.
Model: Welch Allyn - 71XX - Connex Spot Monitor
Model Type: Digital Blood Pressure Device
Custom Field:
Notes:
Asset ID: 13253959
Site: Oak Street Health - Oak Street Health - Brighton Park
Department:Depreciation Start Date:Physical Location:Depreciation Term: 0yrsSerial #: 21100016542525
02/19/2026 LHill-Called 773-209-5333 for Vanessa Martinez. Left message trying to schedule tech visit.
2/18/26 RBerry- Part delivered on 2/16/26 WO was released to ASC on 2/17/26. Updated due date and removed delay code.
🔧Work Performed
The battery needed to be charged. I performed a successful functional test of the BP functions. Instructed staff to leave unit plugged in overnight to fully charge battery.
🔍Technician Findings
Upon arrival the new battery was installed by the manager.
⚠️Problem Description
Replace Battery and full functional testing.
Model: Welch Allyn - 71XX - Connex Spot Monitor
Model Type: Digital Blood Pressure Device
Custom Field:
Notes:
Asset ID: 13253959
Site: Oak Street Health - Oak Street Health - Brighton Park
Department:Depreciation Start Date:Physical Location:Depreciation Term: 0yrsSerial #: 21100016542525 https://www.ebiotrack.com/workorder.php?wo=71022
📋
Outbound to +17732095333
Completed Feb 19, 2026
02/19/2026 LHill-Called 773-209-5333 for Vanessa Martinez. Left message trying to schedule tech visit.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 10, 2026
To: vanessa.martinez@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338547Location: Oak Street Health - Brighton ParkAddress: 4327 S Archer Ave Chicago, IL 60632Device: Problem Description: Replace Battery and full functional testing.
Mo
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 3, 2026
To: vanessa.martinez@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338547Location: Oak Street Health - Brighton ParkAddress: 4327 S Archer Ave Chicago, IL 60632Device: Problem Description: Replace Battery and full functional testing.
Mo
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 27, 2026
To: vanessa.martinez@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338547Location: Oak Street Health - Brighton ParkAddress: 4327 S Archer Ave Chicago, IL 60632Device: Problem Description: Replace Battery and full functional testing.
Mo
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 20, 2026
To: vanessa.martinez@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338547Location: Oak Street Health - Brighton ParkAddress: 4327 S Archer Ave Chicago, IL 60632Device: Problem Description: Replace Battery and full functional testing.
Mo
📅
WO-01338547 - Virtual Tech - Field Repair - Chicago - Oak Street Health - Brighton Park
Feb 23, 2026 4:00pm – 5:00pm
Work Order: WO-01338547
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Brighton Park
Address: 4327 S Archer Ave, Chicago, IL 60632
Manufacturer:
Model #:
Serial #:
Contact Name: Vanessa Martinez
Contact Phone: 773-209-5333
Contact Email: vanessa.martinez@oakstreet
Timeline
📞
▶
4
Case Linked Jan 20, 9:31 AM
Case Linked → Work Order Created → Parts Requested → Status: Awaiting Parts
📋
Work Order Created
Work Order:WO-01338547
Type:Virtual Tech - Field Repair
Priority:P3
📦
Parts Requested
Order:00088643
Status:Closed
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:0m
🚨20.0 business days
🔩
▶
2
2x Parts Added Feb 17, 11:01 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:28d 1h
👷
▶
2
Technician Assigned Feb 17, 11:18 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Reschedule
To:Assigned
Duration in Previous:17m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Feb 19, 12:47 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For:2026-02-23T21:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Jonathan KuehlFeb 23, 2:59 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 2h
🚗
Status: Tech Off Site by Jonathan KuehlFeb 23, 3:27 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:28m
✔️
▶
2
Status: Completed Feb 23, 9:56 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.71666666666667, 0.45, 13
🏁
Status: Closed by Jonathan KuehlFeb 23, 10:04 PM
From:Completed
To:Closed
Duration in Previous:7m
⏳2.2 business days
📄
Status: Ready to Bill by Diane PattonFeb 25, 11:48 AM
From:Closed
To:Ready to Bill
Duration in Previous:1d 13h
⏳3.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 28, 1:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:3d 1h
🧾
▶
2
Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
Bottlenecks
Awaiting Parts
Duration: 20.0 business days (threshold: 3.0 business days)
Exceeded by 17.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.2 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)