Work Order 360 View

7/27 DPatton - WO placed in Corrections but Closed no changes were made. Billing as-is.

7/22/26 SReich - Created case 00615720 for follow up.

7/21 KWeiss, I have received the p/n for the solenoids but realized w/o is an evaluation w/o. Sending chatter to tech asking for w/o to be completed and closed for dispatch to create a repair case.

7/20 KWeiss, I have had no response from US Dental Depot. Sent follow up email to Bonart, per their website, sent to repairs@askmagpie.com,

https://bonartmed.com/support/.

7/20 KSmith -- Teams message to Shawn to follow up on this one. Has been sitting in incomplete for over a month and no follow up case was created to move it along the process.

7/7 KWeiss, Sent follow up email to US Dental Depot asking for the correct solenoid p/n, with pictures attached.

6/23 KWeiss, Email sent to US Dental Depot to try to get the correct p/n.

6/9 KSmith -- Scheduled for 6/16 per sites request. Anytime after 1pm.

6/9 KSmith -- Site advised they cannot do Friday as they have surgeries. Provided available dates next week and am awaiting response

6/9 KSmith -- Sent email to schedule for 6/12

6/8/26 Rberry- Updated due date based on parts.

6/8 KSmith -- Sent email to schedule for 6/11

06/02/2026 MBARRETT: RECEIVED TRACKING TO WILMINGTON.

05/27/2026 MBARRETT-Confirmed with Reanna that part will come to wilmington first IT created when part arrives

05/27/2026 KFricke - Cases 599336 and 599346 came in, along with the vendor calling me. I asked MBarrett to contact them for clarity about a potential 7-10 business day delay, but also that any first purchase through this vendor must be sent to the corporate address first (Wilmington).

5/27/2026 MBARRETT: ORDERED TO SITE Order #: 181206

5/27 KWeiss, Quote approved. Moving w/o to L2 Screening for part order.

5/22 KWeiss, Filled out online contact form for US Dental Depot requesting a quote.

5/17 KSmith -- Per Keith, "Hi Kourtney, we need to hold off closing this w/o. We need to find out, from the tech, what he worked on. Beaverstate Dental has not seen the requested part before, and they do not have scalers."

5/14 KSmith -- Parts cannot be obtained. Chatter to Keith to verify if we should close this WO as is.

5/12 KSmith -- Waiting on parts to be added to SMX, so quote can be sent to customer

4/15 KSmith -- Waiting on parts to be added to SMX, so quote can be sent to customer

4/14 KWeiss, Created case and sent to sales for quoting.

4/9/26 Rberry- Updated due date. Parts delivered in Feb but Wo was assigned to VT and was not released to ASC until 4/9/26

4/9 KSmith -- Scheduled for 4/13 with POC. 10am-12pm

4/9 KSmith -- Sent email to schedule for 4/13

4-9 DSR changed from VT Repair to Repair non VT customer.

@Derek Reynolds​  @Joseph Whalen​  customer wants to make this into an onsite repair now instead of just parts order. Per the email attached they would like to have the technician install the part on this WO.

@Scott Berry​ @Derek Reynolds​ @Joseph Whalen​ @Rhea Berry​ @Stephanie Ramen​ 

This customer called in regarding the status of this WO, parts are showing delivered back in Feburary, I sent to VT because it was marked as a VT Field Repair, Derek changed to a repair, however, technician is still showing as Virtual Tech, was not sure anyone would see the WO. Please let me know if changes need made to the WO.

@Keith Weiss​ Should we go ahead and close this WO since we cannot get parts for the repair?

@Bernard Thompson​ 

Where did you identify the part number (Art-P6 Bonart) for this Beaver State dental (BDS) delivery unit? BDS does not have scalers on their units and this solenoid is not used on BDS products.

Are you sure you were working on a BDS dental delivery unit?

Do you have any pictures of the unit with the scaler?

@Shawn Rogers​ @Keith Weiss​ 

@Shawn Rogers​ I went ahead and moved this to incomplete, everything I can pass on to MM is in today's tech findings.

@Bernard Thompson​ Hi Bernard, Just realized this is an evaluation w/o. I believe I have received the correct p/n for the solenoids. Can you please complete and close this w/o for dispatch to create a repair case. We cannot quote for repairs/parts from an evaluation w/o.

@Shawn Rogers​ @Kourtney Smith​ 

@Bernard Thompson​ Please take a look at this correction when you have a chance. Per the Billing Review team: "Please remove parts from WO if they were not consumed. (or if they were consumed, please note and update final condition of unit)". Any questions or issues, please let me know and I'll be happy to help. Thanks and have a great day!