Patient Name: G. Ensign
Building: 673
Room Number: 117
Brief Description Of Problem:_The bed rail won’t go up on one side. Check both sides of bed rails, foot board broken
4/10/26 CDempsey- Contacting Chane about past scheduled wo's from yesterday.
3/31/26 RBerry- LM with LaTrenda King to schedule.
3/31/26 RBerry- Found that WO was scheduled with customer but was not in scheduled status.
3/18 KKelch called LaTrenda to schedule for 3/26 between 9 and 11 am. Customer confirmed. Parts are in her office.
2/4 KWeiss, Quote approved. Moving to L2 Screening for part order.
1/23 KWeiss, Created case and sent to sales for quoting.
1/21 KKelch called LaTrenda to see if she wanted to go ahead and schedule the repair that is ready, she confirmed. I offered 1/23 between 2:30 and 3:30. Customer confirmed.
🔧Work Performed
Upon arrival, I inspected the unit and confirmed with on-site staff that the bed is missing all necessary hardware for the footboard panels. I have documented the make, model, and serial number of the Panacea® 1000/1000-FLEX unit via photographs uploaded to the work order. To complete the repair, a Replacement Panel Mounting Hardware kit (specifically for models without staff control) must be ordered and shipped to the site for installation.
4/9 CLacy- Installed recieved parts. Unit function tested and passed. This unit is in proper working condition and is ready to return to service
🔍Technician Findings
Foot end is missing the hardware. will need to be replaced.
⚠️Problem Description
Patient Name: G. Ensign
Building: 673
Room Number: 117
Brief Description Of Problem:_The bed rail won’t go up on one side. Check both sides of bed rails, foot board broken https://www.ebiotrack.com/workorder.php?wo=71026
📄Description
Adjustable height bed
📋
Outbound to +12105501372
Completed Mar 31, 2026
3/31/26 RBerry- LM with LaTrenda King to schedule.
📋
Outbound to +12105501372
Completed Mar 18, 2026
3/18 KKelch called LaTrenda to schedule for 3/26 between 9 and 11 am. Customer confirmed. Parts are in her office.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 4, 2026
To: latrenda.king@hhs.texas.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338558Location: San Antonio State Supported Living CenterAddress: 6711 S. New Braunfels, STE 500 San Antonio, TX 78223Device: Problem Description: Patient Name: G. Ensign
Building
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 25, 2026
To: latrenda.king@hhs.texas.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338558Location: San Antonio State Supported Living CenterAddress: 6711 S. New Braunfels, STE 500 San Antonio, TX 78223Device: Problem Description: Patient Name: G. Ensign
Building
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 18, 2026
To: latrenda.king@hhs.texas.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338558Location: San Antonio State Supported Living CenterAddress: 6711 S. New Braunfels, STE 500 San Antonio, TX 78223Device: Problem Description: Patient Name: G. Ensign
Building
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 11, 2026
To: latrenda.king@hhs.texas.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338558Location: San Antonio State Supported Living CenterAddress: 6711 S. New Braunfels, STE 500 San Antonio, TX 78223Device: Problem Description: Patient Name: G. Ensign
Building
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 4, 2026
To: latrenda.king@hhs.texas.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338558Location: San Antonio State Supported Living CenterAddress: 6711 S. New Braunfels, STE 500 San Antonio, TX 78223Device: Problem Description: Patient Name: G. Ensign
Building
📋
Outbound to +12105501372
Completed Jan 21, 2026
1/21 KKelch called LaTrenda to see if she wanted to go ahead and schedule the repair that is ready, she confirmed. I offered 1/23 between 2:30 and 3:30. Customer confirmed.
Mar 18, 2026 11:12am
@Joseph Whalen The skillset for these beds was just updated and now cannot assign to any tech that does not have Bed skillset. However these are very simple beds and we have had Chane and Anthony covering these for a while. Chane does have Stryker beds skillset though. Anything we can do to bypass this skillset? Otherwise we now do not have a technician to support. @Rhea Berry @Kaitlyn Kelch
📅
WO-01338558 - Repair - DD: 3/23/2026 - - Panacea 1000 Flex - San Antonio - San Antonio State Supported Living Center
Apr 9, 2026 10:00am – 12:00pm
Work Order: WO-01338558
Account: TEXAS HEALTH & HUMAN SERVICES COMMISSION
Customer Case Number:
Location: San Antonio State Supported Living Center
Address: 6711 S. New Braunfels, STE 500, San Antonio, TX 78223
Manufacturer: Direct Supply
Model #: Panacea 1000 Flex
Serial #:
Contact Name: LaTrenda