follow up to WO-01316571
Inspection #: 31339
Asset ID: 13279929
Serial #: 120490000704
Model: Burdick - ELI 280
Notes: Tagged equipment to add to inventory Damaged Accessories â Emsar to ship replacement parts (Battery is Out of Service. Please send a replacement battery.
3/17/26 AJinerson - Called site needing to reschedule tech's visit due to tech held up at 1st site and arrival would not be until 6PM, and site closes at 5PM.
Spoke with Anthony (operator) Spoke with Lucy and let her know tech ETA would not be until after 6PM and they close at 5PM. Confirmed rescheduling tech visit to Friday, 3/20 between 1pm-3pm.
3/16/26 AJinerson - Called site to schedule tech visit. Spoke with Yvette (operator) who transferred me to office and was placed on hold. Spoke with Lucy who spoke with Ebony who requested tech on-site asap. Confirmed scheduling for tomorrow, 3/17 last stop between 4pm-5pm. Site closes at 5:15 PM so if arrival is closer to 5pm, we may need to reschedule.
3/16/26 AJinerson - WO released into backlog due to parts order. Parts delivered on-site 3/13.
🔧Work Performed
Removed old battery and installed a new, approved replacement battery.
– Ensured proper connections and secure fit.
Executed comprehensive functional test according to manufacturer specifications.
– Unit passed all operational checks
🔍Technician Findings
arrived at site
met with poc
Verified overall unit functionality; identified battery as requiring replacement.
⚠️Problem Description
follow up to WO-01316571
Inspection #: 31339
Asset ID: 13279929
Serial #: 120490000704
Model: Burdick - ELI 280
Notes: Tagged equipment to add to inventory Damaged Accessories â Emsar to ship replacement parts (Battery is Out of Service. Please send a replacement battery. https://www.ebiotrack.com/workorder.php?wo=71029
📋
Outbound to +19543217700
Completed Mar 17, 2026
3/17/26 AJinerson - Called site needing to reschedule tech's visit due to tech held up at 1st site and arrival would not be until 6PM, and site closes at 5PM.
Spoke with Anthony (operator) Spoke with Lucy and let her know tech ETA would not be until after 6PM and they close at 5PM. Confirmed rescheduling tech visit to Friday, 3/20 between 1pm-3pm.
📋
Outbound to +19543217700
Completed Mar 16, 2026
3/16/26 AJinerson - Called site to schedule tech visit. Spoke with Yvette (operator) who transferred me to office and was placed on hold. Spoke with Lucy who spoke with Ebony who requested tech on-site asap. Confirmed scheduling for tomorrow, 3/17 last stop between 4pm-5pm. Site closes at 5:15 PM so if arrival is closer to 5pm, we may need to reschedule.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 10, 2026
To: ecotto@convivasolutions.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338583Location: Conviva Care Solutions Plantation #1123 (#110205)Address: 6971 West Sunrise Blvd Suite 201 Plantation, FL 33313Device: Problem Description: follow up to WO-0131657
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 3, 2026
To: ecotto@convivasolutions.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338583Location: Conviva Care Solutions Plantation #1123 (#110205)Address: 6971 West Sunrise Blvd Suite 201 Plantation, FL 33313Device: Problem Description: follow up to WO-0131657
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 24, 2026
To: ecotto@convivasolutions.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338583Location: Conviva Care Solutions Plantation #1123 (#110205)Address: 6971 West Sunrise Blvd Suite 201 Plantation, FL 33313Device: Problem Description: follow up to WO-0131657
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 17, 2026
To: ecotto@convivasolutions.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338583Location: Conviva Care Solutions Plantation #1123 (#110205)Address: 6971 West Sunrise Blvd Suite 201 Plantation, FL 33313Device: Problem Description: follow up to WO-0131657
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 10, 2026
To: ecotto@convivasolutions.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338583Location: Conviva Care Solutions Plantation #1123 (#110205)Address: 6971 West Sunrise Blvd Suite 201 Plantation, FL 33313Device: Problem Description: follow up to WO-0131657
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 3, 2026
To: ecotto@convivasolutions.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338583Location: Conviva Care Solutions Plantation #1123 (#110205)Address: 6971 West Sunrise Blvd Suite 201 Plantation, FL 33313Device: Problem Description: follow up to WO-0131657
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 27, 2026
To: ecotto@convivasolutions.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338583Location: Conviva Care Solutions Plantation #1123 (#110205)Address: 6971 West Sunrise Blvd Suite 201 Plantation, FL 33313Device: Problem Description: follow up to WO-0131657
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 20, 2026
To: ecotto@convivasolutions.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338583Location: Conviva Care Solutions Plantation #1123 (#110205)Address: 6971 West Sunrise Blvd Suite 201 Plantation, FL 33313Device: Problem Description: follow up to WO-0131657
Mar 16, 2026 4:56pm
@Yves Dessin Hi Yves, just a heads up - this site just confirmed scheduling for 3rd stop tomorrow. I let them know ETA may be between 4pm-5pm since this would be your 3rd stop. They received a battery for this unit and just need it replaced. They said they close at 5:15pm, so if arrival is getting too close to that time, we will need to call and reschedule.
📅
WO-01338583 - Virtual Tech - Field Repair - DD: 1/23/2026 - - Plantation - Conviva Care Solutions Plantation #1123 (#110205)
Mar 20, 2026 1:00pm – 3:00pm
Work Order: WO-01338583
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva Care Solutions Plantation #1123 (#110205)
Address: 6971 West Sunrise Blvd Suite 201, Plantation, FL 33313
Manufacturer:
Model #:
Serial #:
Contact Name: Ebony Cotto
Contact Phone: 954-321-770
Timeline
📞
Case Linked Jan 20, 10:56 AM
Case Number:00560441
Subject:follow up to WO-01316571
Status:Closed
📋
▶
3
Work Order Created Jan 20, 11:34 AM
Work Order Created → Parts Requested → Status: Awaiting Parts