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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338584 ↗ ServiceMax

GULDMANN INC • Repair • P7

📍 Rolling Green Apts — 2206 SE 44th Ave, Hillsboro OR, 97123

Jan 20, 2026 → Mar 17, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Jan 29, 2026
✗ SLA Missed (32 biz days late)
Active: 39 biz days
Budget: 7 biz days
🕐 Clock stopped: Canceled (Mar 17, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
39d
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Mar 17, 2026
39 business days (counted)
Running total: 39 of 7 biz days used
Created: Jan 20, 2026 Canceled: Mar 17, 2026
Business Days Used 39 / 7
0 7d budget +32d over
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0 / 7
Jan 20 → Mar 17 Ready for Scheduling ▶ Running 39 39 / 7
Dispatch 0.0d
Coordinators 39.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.9 days
Over SLA
Created: Jan 20, 2026 Due: Jan 29, 2026 Completed: Mar 17, 2026 (46 days late)
📅
39.9 days Total Age
⏱️
39.9d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
38.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560365
L2 review * Service request, no quote needed
Closed
The hoist strap lowers a short distance then stops. serial number 75510
Priority
Standard
Origin
Email
Reason
New Case
Contact
Clint Gannaway
Owner
Sherry Reich
Created
Jan 20, 2026
Work Orders from this Case (1)
WO-01338584 (current) Canceled
Repair
Created: Jan 20, 2026
Behind Schedule - Needs Attention
Canceled • 208 days old
🚨
Primary Delay 39.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 38.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
39.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/11/26 RBerry- Chattered: This WO is still in RFS status. Please let me know if assistance is needed on this WO. Thank you!


1/30/2026 Sramen - sent chatter to CAbles.

⚠️ Problem Description
The hoist strap lowers a short distance then stops. serial number 75510

Timeline

📞
Case Linked Jan 20, 8:47 AM
Case Number: 00560365
Subject: L2 review * Service request, no quote needed
Status: Closed
📋
▶
2 Work Order Created Jan 20, 11:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
🚨 40.0 business days
🚫
Status: Canceled by David Carvalho Mar 17, 3:22 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 56d 2h

Bottlenecks

Ready for Scheduling
Duration: 39.9 business days (threshold: 1.0 business days)
Exceeded by 38.9 business days

🔗 Related Artifacts

📞
Case 00560365
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 20, 11:34 AM
Invoice #
N/A

Details