Detailed work order timeline, KPIs, and analysis
GRAHAM FIELD MEDICAL • Repair • P7
📍 The Surgery Center of Huntsville — 721 Madison St., Huntsville AL, 35801
Jan 20, 2026 → Feb 20, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 20 → Jan 20 | Created | ▶ Running | 0 | 0 / 7 |
| Jan 20 → Jan 21 | Ready for Scheduling | ▶ Running | 1 | 1 / 7 |
| Jan 21 → Jan 21 | Assigned | ▶ Running | 0 | 1 / 7 |
| Jan 21 → Feb 11 | Awaiting Parts - Customer | ⏸ Paused | 15 | — |
| Feb 11 → Feb 11 | Ready for Scheduling | ▶ Running | 0 | 1 / 7 |
| Feb 11 → Feb 11 | Assigned | ▶ Running | 0 | 1 / 7 |
| Feb 11 → Feb 18 | Scheduled | ▶ Running | 4 | 5 / 7 |
| Feb 18 → Feb 18 | Tech On Site | ▶ Running | 0 | 5 / 7 |
| Feb 18 → Feb 20 | Scheduled | ▶ Running | 2 | 7 / 7 |
2/11/26 AJinerson - Call logged on WO-01338592. Called Gary and confirmed scheduling for Wednesday, 2/18 (this date is best for them). with arrival between 9am-10am CST.
POC onsite: Gary Veesey
(256) 990-0911
Arrival instructions:
Please have tech call Gary upon arrival at (256) 990-0911.
**Have tech start at 719 Franklin St. Huntsville, AL first. This building is located across the street from 721 Madison St.
They have 1 Unit at 719 Franklin St. (control box repair) and the other Unit at 721 Madison St. (wheel repair)
2/11/26 SReich - Per the attached email from Graham Field: The parts needed to repair the attached Service report have been delivered to facility on 2/9/26. OK to dispatch Emsar Tech to repair units. Please schedule repair date with The Surgery Center of Huntsville.
Also, here are a couple of more points of contact for Emsar Service Technician upon arrival at The Surgery Center of Huntsville.
Here are 2 additional on site points of contact:
Chris Perres 256-651-0721
Todd Stoner 256-714-3803
2/2/26 AJinerson - Email logged on WO-01338592. Received email back from Graham Field Medical - POC Jerry Lujan stating:
"Unfortunately our customer has an over 30 day balance they need to pay before our Accounts Receivable department will release this parts order. It’s not a large amount so let me see if they’ll release so we can get these units repaired. I’ll get back to you in a bit."
2/2/26 AJinerson - Email logged on WO-01338592. Sent email to Jerry Lujan asking if update on tracking info since customer says they have not received/located parts yet.
2/2/26 AJinerson - Chatter to ASM on WO-01338592 to see if update on contact for Graham Field Medical to see who we need to contact for an update on parts.
2/2/26 AJinerson - Call logged on WO-01338592. Spoke with Gary Veesey who informed me he does not have an update on his end on parts yet. Asking if we have tracking info/update on our end. I let him know we would follow up with our team to see if any update, and will call him as soon as we have ETA on parts to schedule.
1/21/26 AJinerson - Call logged on WO-01338592. Gary called back and confirmed they have not received parts yet. I let him know we would call to schedule once we have an update on parts/tracking as well, and he has my contact info if he receives parts before we get an update on our end to proceed with scheduling.
1/21/26 AJinerson - Call logged on WO-01338592. Called Gary and left VM regarding needing to confirm if parts have arrived onsite yet from Graham Field.
Per problem description, GF sending parts to site.
1/21/26 AJinerson - Discussed on scheduling call w/ tech sup - See if FSE out of TN (closest) avail. to cover. Confirmed with ASC that tech not avail. for next 2 weeks - Next closest tech is FSE out of Union City, GA - TGifford @ 3 hours 40 mins / 188 miles 1-way.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03111241 | Labor | Open | 1.5 | $97.50 | Feb 18, 8:15 PM |
| WL-03111242 | Labor | Open | 3.25 | $357.50 | Feb 18, 8:15 PM |
| WL-03111243 | Travel | Open | 76 | $0.00 | Feb 18, 8:15 PM |