Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Legacy Community Health — 1951 Southmore Ave, Pasadena TX, 77502-1314
Jan 20, 2026 → Feb 14, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 20 → Jan 20 | Created | ▶ Running | 0 | 0 / 4 |
| Jan 20 → Jan 20 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Jan 20 → Jan 20 | Assigned | ▶ Running | 0 | 0 / 4 |
| Jan 20 → Jan 23 | Awaiting Parts - Customer | ⏸ Paused | 3 | — |
| Jan 23 → Jan 23 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Jan 23 → Jan 30 | Assigned | ▶ Running | 5 | 5 / 4 |
| Jan 30 → Feb 5 | Scheduled | ▶ Running | 4 | 9 / 4 |
| Feb 5 → Feb 5 | Reschedule | ▶ Running | 0 | 9 / 4 |
| Feb 5 → Feb 12 | Assigned | ▶ Running | 5 | 14 / 4 |
| Feb 12 → Feb 14 | Scheduled | ▶ Running | 1 | 15 / 4 |
6/10/26 NSuarez Credit needs to be requested for the additional 55 on Timesheet not charging for travel amount should be 220.
2/27 JJ: Address on WO is the address on the RMA. Pls bill
2/18 NSuarez chattered Supervisor to see if dispatch was given the wrong address by the customer, want to know if this is a valid travel charge or not.
2/12 KKelch called Tim to schedule for 2/13 between 12 and 2 pm. Customer confirmed.
2/11 KKelch called Tim to schedule for 2/13 between 12 and 2 pm. Left VM. Sent email to Midmark.
2/9 KKelch called Tim to schedule for 2/13 between 2:30 and 3:30 pm. Left Vm.
2/5 KKelch called Tim to reschedule for 2/9 between 3:30 and 4:30 pm. Left VM.
2/5/26 CDempsey- Location info was wrong. Putting into reschedule status.
2/4/26 CDempsey- Curtis called to notify that address was wrong and he could not reach the point contact. I advised him to fully document everything and to contact Midmark to see if there was perhaps another contact.
1/30 KKelch Tim called me back to schedule for 2/4 between 9 and 11 am. Customer confirmed.
1/30 KKelch called Tim to schedule for 2/4 between 9 and 11 am. Left VM.
1/27 KKelch called Tim to schedule for 1/30 between 9 and 11 am. Left VM.
01/27/2026 Emartin
The status of your package has changed.
Rescheduled Delivery Date: Thursday, 01/29/2026
Exception Reason: We were unable to dispatch the trailer on time. This may cause a delay.
Exception Resolution: Delivery will be delayed by one business day.
1/26 KKelch called Tim to schedule for 1/29 between 9 and 11 am. Left VM.
1/23 KKelch waiting for tracking to update prior to scheduling
01/23/2026 Emartin
Order No: 750220
Customer PO No: SR1517332
Customer: Midmark No Charge
Service Request NO: 1517332
Ship To Name: Legacy Community Health
Ship To Address: 1951 Southmore Ave
Ship To City/State: Pasadena, TX 77502-1314
Waybill (Tracking #): 1ZE444250347565668
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 23-JAN-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-1109-00-855 SERIAL #: DESCRIPTION: 640 UPHOL KIT - SOOTHING BLUE
1/20/26 SReich - Left a vm, gave him the WO # and told him someone would be reaching out to schedule around the arrival of parts.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03091222 | Labor | Open | 6 | $0.00 | Feb 4, 12:51 PM |
| WL-03091223 | Travel | Open | 215 | $0.00 | Feb 4, 12:51 PM |
| WL-03106329 | Labor | Open | 1 | $0.00 | Feb 14, 3:07 PM |
| WL-03106330 | Labor | Open | 1 | $110.00 | Feb 14, 3:07 PM |
| WL-03106331 | Labor | Open | 1.25 | $0.00 | Feb 14, 3:07 PM |
| WL-03106332 | Travel | Open | 32 | $110.00 | Feb 14, 3:07 PM |
| WL-03106333 | Travel | Open | 51 | $0.00 | Feb 14, 3:07 PM |