Follow-up to WO-01329752
Tech Cynthia G Deville
CSA-2013040026
Tech notes -Tower LED plexiglass broken
L2 notes -none
Use this password to access the kiosk: RQ7GTN3G
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Total Delay103.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.3d / 1.0d SLA
Awaiting Parts
1.2d / 3.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
6.5d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Billing Review
100.3d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1.29.26 hshaw - moved WO to BR, chat NFloyd if WO should be billable due physical damage.
1/27/26 AJinerson - Tech got stuck on-site for other repairs and will not be able to make it on-site today. Will go onsite tomorrow, 1/28 after install service in Augusta, GA.
1/26/26 AJinerson - Publix stores in this area are closing early today due to inclement weather, tech will not be able to make it to this site today by the time they close. This will be rescheduled to next following day, 1/27.
🔧Work Performed
Replaced tower plexiglass
Performed PM procedure
Vacuumed kiosk
Cleaned touchscreen
Calibrated touchscreen
BP test
Functional test
BP stop button working as expected
Seat lock working as expected
Seat lock release button working as expected
Levelers on floor
Set power on after power fail to power on in BIOS
Uploaded photos
🔍Technician Findings
Kiosk online
Tower plexiglass broker
⚠️Problem Description
Tech will be shipped Plexi glass for Tower LED's replacement.
Use this password to access the kiosk: RQ7GTN3G
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Station with 3G installed
Jan 29, 2026 4:39pm
@Nicole Floyd please review and advise if WO should be billable due physical damage. Thank you
📅
WO-01338707 - Repair/PM - ZT2776-3G - Atlanta - Publix 724
Jan 28, 2026 4:30pm – 6:00pm
Work Order: WO-01338707
Account: HIGI LLC
Customer Case Number:
Location: Publix 724
Address: 1001 Ponce De Leon, Atlanta, GA 30306
Manufacturer:
Model #: ZT2776-3G
Serial #: CSA-2013040026
Contact Name:
Contact Phone:
Contact Email:
Due Date: 1/26/2026
Scheduled Date/Time: 2026-01-27 15:00:00