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← WO Overview

WO-01338748 ↗ ServiceMax

MIDMARK • Repair • P4

📍 North Point Veterinary Hospital LLC — 5423 N Pointe Drive, Saint Joseph MO, 64506

Jan 20, 2026 → Feb 6, 2026

✅ Completed
P4 4 business days from creation
Target: Jan 26, 2026
🏭 Customer Supplied Parts (1)
🕐 Clock stopped: Completed (Feb 6)
✗ SLA Missed (11d late)
Dispatch 0.0d
Material Management 1.0d
Coordinators 13.9d
Field Work 0.9d
Incomplete 0.0d (excluded)
Billing 1.6d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.0 days
Coordinators
13.9 days
Over SLA
Field Work
0.9 days
Incomplete (excluded from total)
0.0 days
Billing
1.6 days
Over SLA
Created: Jan 20, 2026 Due: Feb 2, 2026 Completed: Feb 7, 2026 (4 days late)
📅
13.3 days Total Age
⏱️
7.0d in Scheduled Longest Stage
🔄
15 transitions Status Changes
⚠️
11.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Blake Ward — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 22, 2026
Visit 2 Feb 6, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560624
Midmark Service Request Dispatch Authorization - WO-00147793
Closed
Zone 2 WD C534 If Haylie is not available to schedule service, please ask for Dr. Austin. Please call and schedule service ASAP. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
Priority
High
Origin
Email
Reason
New Case
Contact
Haylie Brown
Owner
Jessica Sells
Created
Jan 20, 2026
Work Orders from this Case (1)
WO-01338748 (current) Invoiced
Repair • Blake Ward
Created: Jan 20, 2026 • Closed: Feb 6, 2026
Completed with significant delays
Invoiced • 114 days old
🚨
Primary Delay 7.0 days stuck in "Scheduled"
⏱️
Total Delay 11.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
4.6d / 0.5d SLA
Scheduled
9.3d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Incomplete
0.0d
Awaiting Parts
1.0d / 3.0d SLA
Completed
0.3d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/29 KKelch called Haylie to schedule for 2/6 between 12 and 2 pm. Darcy confirmed. 

1/27 KKelch sent Haylie an email for scheduling

1/26 KHardison: Updated due date.

1ZE444250147173639

Scheduled Delivery

Tomorrow, January 27 by 10:30 A.M.


01/26/2026 EMartin

The status of your package has changed.


Exception Reason: Due to weather, your package is delayed.

Exception Resolution: Your delivery will be rescheduled.

1/23 KKelch waiting for tracking to update prior to scheduling

01/23/2026 Emartin

Order No: 750956


Customer PO No: SR1523480


Customer: Midmark No Charge


Service Request NO: 1523480


  


Ship To Name: North Point Veterinary Hospital LLC


Ship To Address: 5423 N Pointe Drive    


Ship To City/State: Saint Joseph, MO 64506-4510


Waybill (Tracking #): 1ZE444250147173639


Carrier: UPS-Air-Next Day Air


  


The following items have shipped from Midmark Corporation on: 23-JAN-2026


  


LINE NO: 1.1 QTY: 1 ITEM: 014-0593-00 SERIAL #: DESCRIPTION: ASME 40 PSI PRESSURE RELIEF VALVE


1/20 KKelch called Haylie to schedule for 1/22 between 12 and 2 pm. Customer confirmed. 

1/20/2026jsells

spoke with Haylie and I gave her the work order number and let her know someone would be call her to schedule the onsite visit

🔧 Work Performed
1/22 TL-Found pressure relief valve releasing at 20-27 psi consistently. 2/6 BW-Removed old pressure relief valve and installed new pressure relief valve. Ran multiple cycles all cycles passed.Tested all functions and confirmed unit is working properly.
🔍 Technician Findings
c534 error
⚠️ Problem Description
Zone 2 WD C534 If Haylie is not available to schedule service, please ask for Dr. Austin. Please call and schedule service ASAP. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Jan 20, 3:20 PM
Case Number: 00560624
Subject: Midmark Service Request Dispatch Authorization - WO-00147793
Status: Closed
📋
▶
2 Work Order Created Jan 20, 4:36 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Status: Assigned Jan 20, 4:45 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Thomas J Langenberg Jr
🗓️
▶
2 Status: Scheduled Jan 20, 4:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-22T18:00:00.000+0000
⏳ 2.9 business days
🔧
Status: Tech On Site by Thomas Langenberg Jan 22, 3:18 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 22h
⏱️
▶
4 5x Labor Added Jan 22, 6:34 PM
5x Labor Added → Status: Completed → Parts Requested → Status: Awaiting Parts
✔️
Status: Completed by Thomas Langenberg
From: Tech On Site, Completed
To: Completed, Incomplete
Duration in Previous: 3h 17m, 0m
📦
Parts Requested
Order: 00088916
Status: Closed
📦
Status: Awaiting Parts by Thomas Langenberg
From: Incomplete
To: Awaiting Parts
Duration in Previous: 1m
📅
▶
3 Status: Ready for Scheduling Jan 23, 2:31 PM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Thomas J Langenberg Jr
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3m
⚠️ 5.0 business days
🆕
▶
3 Status: Entered Jan 29, 9:10 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Blake Ward
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-06T18:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Blake Ward Feb 6, 3:25 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 6h
🚗
2x Travel Added Feb 6, 3:42 PM
Type: Travel
Status: Open
Qty: 280
⏱️
Labor Added Feb 6, 4:04 PM
Type: Labor
Status: Open
Qty: 5
⏱️
▶
2 Labor Added Feb 6, 4:46 PM
Labor Added → Status: Completed
✔️
Status: Completed by Blake Ward
From: Tech On Site
To: Completed
Duration in Previous: 1h 21m
⏱️
Labor Added Feb 6, 9:20 PM
Type: Labor
Status: Open
Qty: 5
🏁
Status: Closed by Blake Ward Feb 6, 10:58 PM
From: Completed
To: Closed
Duration in Previous: 6h 11m
⏳ 3.1 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 11, 2:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 15h
📨
▶
3 Status: Invoice Pending Feb 12, 1:51 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-253726

Bottlenecks

Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.2 business hours
Assigned
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

📞
Case 00560624
Closed
📦
Parts Order 00088916
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Blake Ward
Scheduled
Feb 6, 1:00 PM
Created
Jan 20, 4:36 PM
Invoice #
SM-253726

Work Details (10)

Name Type Status Qty Amount Date
WL-03075827 Labor Open 1.5 $0.00 Jan 22, 6:34 PM
WL-03075828 Labor Open 1.3666666666667 $165.00 Jan 22, 6:34 PM
WL-03075829 Labor Open 1.3 $0.00 Jan 22, 6:34 PM
WL-03075830 Travel Open 71 $110.00 Jan 22, 6:34 PM
WL-03075831 Travel Open 74 $0.00 Jan 22, 6:34 PM
WL-03095683 Travel Open 280 $110.00 Feb 6, 3:42 PM
WL-03095684 Travel Open 280 $0.00 Feb 6, 3:42 PM
WL-03095708 Labor Open 5 $0.00 Feb 6, 4:04 PM
WL-03095847 Labor Open 1.75 $192.50 Feb 6, 4:46 PM
WL-03096274 Labor Open 5 $0.00 Feb 6, 9:20 PM

Details