Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338869 ↗ ServiceMax

CUYAHOGA FALLS FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Cuyahoga Falls Fire Department - High St. — 2121 High Street, Cuyahoga Falls OH, 44221

Jan 21, 2026 → Mar 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (40 biz days late)
Active: 48 biz days
🕐 Clock stopped: Completed (Mar 31, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jan 21 → Feb 26, 2026
25 business days (counted)
Running total: 25 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 31, 2026
23 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 48 of ? biz days used
Created: Jan 21, 2026 Completed: Mar 31, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Jan 21 Ready for Scheduling ▶ Running 0 0
Jan 21 → Feb 26 Assigned ▶ Running 25 25
Feb 26 → Mar 31 Scheduled ▶ Running 23 48
Mar 31 → Mar 31 Tech On Site ▶ Running 0 48
Dispatch 0.0d
Coordinators 49.5d
Field Work 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
49.5 days
Over SLA
Field Work
0.8 days
Created: Jan 21, 2026 Due: Mar 31, 2026 Completed: Mar 31, 2026 (on time)
📅
48.2 days Total Age
⏱️
26.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
47.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00560734
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 6 pieces https://www.ebiotrack.com/inspection.php?iid=32570
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chris Martin - CFFD
Owner
Leona Coonrod
Created
Jan 21, 2026
Work Orders from this Case (1)
WO-01338869 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Jan 21, 2026 • Closed: Mar 30, 2026
Completed with significant delays
Invoiced • 207 days old
🚨
Primary Delay 26.0 days stuck in "Assigned"
⏱️
Total Delay 47.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
26.0d / 0.5d SLA
Scheduled
23.3d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 051240153 - truck 215 - Asset ID: 13243134 Stryker Medical - 6506 PowerPro Serial #: 2108003500158 Truck 211 - Asset ID: 13243138 Stryker Medical - 6390 Power-LOAD Serial #: 2111012700079 Truck 211 - Asset ID: 13243136 Stryker Medical - 6252 Stair-Pro Serial #: 041039803 truck 224 - Asset ID: 13243145 Stryker Medical - 6390 Power-LOAD Serial #: 171241693 TRUCK 224 - Asset ID: 13243148 Stryker Medical - 6506 PowerPro Serial #: 160541611 truck 224 - Asset ID: 13243149
🔍 Technician Findings
Corrected Contract Coverage: (total for all locations): (12) Stretchers (10) Stair Chairs (10) PowerLoads
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 6 pieces https://www.ebiotrack.com/inspection.php?iid=32570

Timeline

📞
Case Linked Jan 21, 12:00 AM
Case Number: 00560734
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 21, 8:20 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 21, 10:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 53m
🚨 26.0 business days
🗓️
▶
2 Status: Scheduled Feb 26, 4:49 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-03-31T10:00:00.000+0000
🚨 23.7 business days
🔧
Status: Tech On Site by Teddie Bracken Mar 31, 7:04 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 32d 13h
✔️
▶
3 Status: Completed Mar 31, 1:12 PM
Status: Completed → 17x Labor Added → Status: Closed
⏱️
17x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 45, 0.75, 0.25
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 1, 3:08 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 1h, 0m
🚨 87.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-258099

Bottlenecks

Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Scheduled
Duration: 23.3 business days (threshold: 2.0 business days)
Exceeded by 21.3 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours

🔗 Related Artifacts

📞
Case 00560734
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Mar 31, 6:00 AM
Created
Jan 21, 8:20 AM
Invoice #
SM-258099

Work Details (17)

Name Type Status Qty Amount Date
WL-03166948 Labor Open 1 $0.00 Mar 31, 1:13 PM
WL-03166949 Travel Open 45 $0.00 Mar 31, 1:13 PM
WL-03166950 Labor Open 0.75 $0.00 Mar 31, 1:13 PM
WL-03166951 Labor Open 0.75 $0.00 Mar 31, 1:13 PM
WL-03166952 Labor Open 0.75 $0.00 Mar 31, 1:13 PM
WL-03166953 Labor Open 0.75 $0.00 Mar 31, 1:13 PM
WL-03166954 Labor Open 0.25 $0.00 Mar 31, 1:13 PM
WL-03166955 Labor Open 0.25 $0.00 Mar 31, 1:13 PM
WL-03166956 Parts Open 1 $9.02 Mar 31, 1:14 PM
WL-03166964 Parts Open 1 $171.45 Mar 31, 1:14 PM
WL-03166957 Parts Open 1 $9.02 Mar 31, 1:14 PM
WL-03166958 Parts Open 1 $18.86 Mar 31, 1:14 PM
WL-03166959 Parts Open 2 $23.36 Mar 31, 1:14 PM
WL-03166960 Parts Open 1 $9.02 Mar 31, 1:14 PM
WL-03166961 Parts Open 1 $9.02 Mar 31, 1:14 PM
WL-03166962 Parts Open 1 $18.86 Mar 31, 1:14 PM
WL-03166963 Parts Open 2 $23.36 Mar 31, 1:14 PM

Details