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WO-01338870 ↗ ServiceMax

CUYAHOGA FALLS FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Cuyahoga Falls Fire Department - Northampton Rd. — 3089 Northampton Road, Cuyahoga Falls OH, 44221

Jan 21, 2026 → Mar 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (39 biz days late)
Active: 47 biz days
🕐 Clock stopped: Invoiced (Mar 30, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jan 21 → Feb 26, 2026
25 business days (counted)
Running total: 25 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 30, 2026
22 business days (counted)
Running total: 47 of ? biz days used
Created: Jan 21, 2026 Invoiced: Mar 30, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Jan 21 Ready for Scheduling ▶ Running 0 0
Jan 21 → Feb 26 Assigned ▶ Running 25 25
Feb 26 → Mar 30 Scheduled ▶ Running 22 47
Dispatch 0.0d
Coordinators 48.5d
Field Work 0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
48.5 days
Over SLA
Field Work
0.3 days
Created: Jan 21, 2026 Due: Mar 31, 2026 Completed: Mar 30, 2026 (1 days early)
📅
47.3 days Total Age
⏱️
26.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
47.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560735
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 7 pieces https://www.ebiotrack.com/inspection.php?iid=32571
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chris Martin - CFFD
Owner
Leona Coonrod
Created
Jan 21, 2026
Work Orders from this Case (1)
WO-01338870 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Jan 21, 2026 • Closed: Mar 29, 2026
Completed with significant delays
Invoiced • 207 days old
🚨
Primary Delay 26.0 days stuck in "Assigned"
⏱️
Total Delay 47.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
26.0d / 0.5d SLA
Scheduled
22.3d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 040839268 TRUCK 225 - Asset ID: 13243146 Stryker Medical - 6390 Power-LOAD Serial #: 141040587 truck 215 - Asset ID: 13243135 Stryker Medical - 6390 Power-LOAD Serial #: 161140991 truck 225 - Asset ID: 13243147 Stryker Medical - 6506 PowerPro Serial #: 160541609 TRUCK 225 - Asset ID: 13243150 Stryker Medical - 6506 PowerPro Serial #: 160541610 truck 215 - Asset ID: 13243137 Stryker Medical - 6252 Stair-Pro Serial #: 050340660 truck 211 - Asset ID: 13243133
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 7 pieces https://www.ebiotrack.com/inspection.php?iid=32571

Timeline

📞
Case Linked Jan 21, 12:00 AM
Case Number: 00560735
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 21, 8:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 21, 10:14 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Teddie Bracken
🚨 26.0 business days
🗓️
▶
2 Status: Scheduled Feb 26, 4:49 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-03-30T10:00:00.000+0000
🚨 22.9 business days
🔧
Status: Tech On Site by Teddie Bracken Mar 30, 11:45 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 31d 17h
⏱️
▶
2 16x Labor Added Mar 30, 2:10 PM
16x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 2h 25m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 1, 11:36 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 21h, 0m
🚨 87.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-258033

Bottlenecks

Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Scheduled
Duration: 22.3 business days (threshold: 2.0 business days)
Exceeded by 20.3 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00560735
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Mar 30, 6:00 AM
Created
Jan 21, 8:23 AM
Invoice #
SM-258033

Work Details (16)

Name Type Status Qty Amount Date
WL-03165441 Labor Open 0.25 $0.00 Mar 30, 2:10 PM
WL-03165442 Travel Open 5 $0.00 Mar 30, 2:10 PM
WL-03165443 Labor Open 0.5 $0.00 Mar 30, 2:10 PM
WL-03165444 Labor Open 0.5 $0.00 Mar 30, 2:10 PM
WL-03165445 Labor Open 0.75 $0.00 Mar 30, 2:10 PM
WL-03165446 Labor Open 0.75 $0.00 Mar 30, 2:10 PM
WL-03165447 Labor Open 0.25 $0.00 Mar 30, 2:10 PM
WL-03165448 Labor Open 0.25 $0.00 Mar 30, 2:10 PM
WL-03165449 Parts Open 1 $9.02 Mar 30, 2:10 PM
WL-03165450 Parts Open 1 $9.02 Mar 30, 2:10 PM
WL-03165451 Parts Open 1 $18.86 Mar 30, 2:10 PM
WL-03165452 Parts Open 2 $23.36 Mar 30, 2:10 PM
WL-03165453 Parts Open 1 $9.02 Mar 30, 2:10 PM
WL-03165454 Parts Open 1 $9.02 Mar 30, 2:10 PM
WL-03165455 Parts Open 1 $18.86 Mar 30, 2:10 PM
WL-03165456 Parts Open 2 $23.36 Mar 30, 2:10 PM

Details