2/25 KSmith -- Sent email to schedule for 4/20-4/21
2/23 KSmith -- Sent email to schedule for 4/20-4/21
🔧Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
# of pieces: 131
https://www.ebiotrack.com/inspection.php?iid=32580
📧
Email:Re: IR Centers and Greater Boston Urology - Attleboro -- EMSAR Repair -- WO-01368984
Completed Apr 16, 2026
From: Kat.mccann@greaterbostonurology.com
To: jen.bryan@greaterbostonurology.com, ksmith@emsar.com
This is the first time you received an email from this sender (Kat.mccann@greaterbostonurology.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Hi Kourtney,
Monday the 20th the room is more available then any other day if that works, between 9-1 is best 🙂 thank you!
Thank you,
Kat McCann
Lead Medical Assist
📧
Email:Fw: [EXTERNAL] Franklin Family Care -- EMSAR Inspection -- WO-01312457
Completed Mar 2, 2026
From: Christine.Miller3@umassmemorial.org
To: ksmith@emsar.com
Good morning,
Just reaching out because I did have this scheduled for March 20th as I previously stated. Please see email below. I am happy to move it to April 20th if that works better for you.
Thank you
Christine Miller
Practice Manager
Milford Regional Physician Group
Franklin Primary Care
1280 West Central Street, Suite 301
(P) 508-528-2700
Franklin Wrentham Family Practice
440 East Cent
From: Christine.Miller3@umassmemorial.org
To: ksmith@emsar.com
Good morning,
I sent the email where I had it scheduled for March 20th. Happy to do April if that is better for you.
Thank you,
Christine Miller
Practice Manager
Milford Regional Physician Group
Franklin Primary Care
1280 West Central Street, Suite 301
(P) 508-528-2700
Franklin Wrentham Family Practice
440 East Central Street, Franklin
(P) 508-298-1300
________________
To: christine.miller3@umassmemorial.org
CC:
BCC:
Attachment: --none--
Subject: Re: Milford Regional -Franklin Primary Care -- EMSAR Inspection -- WO-01338872
Body:
Good Morning Christine,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Milford Regional -Franklin Primary Care located at 1280 West Central St, Suite 301?
If not, would you have the contact information of
To: christine.miller3@umassmemorial.org
CC:
BCC:
Attachment: --none--
Subject: Re: Milford Regional -Franklin Primary Care -- EMSAR Inspection -- WO-01338872
Body:
Good Morning,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Milford Regional -Franklin Primary Care located at 1280 West Central St, Suite 301?
If not, would you have the contact information of the person
📧
Email:RE: [EXTERNAL] RE: New MISC equipment inspection - WO-01350354
Completed Feb 25, 2026
From: Jo-Anne_Lemenager@AtriusHealth.org
To: ksmith@emsar.com
Cc: Nicole_BurstonLowery@atriushealth.org, Katherine_Bolden@atriushealth.org
Yes, thanks!
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, February 25, 2026 1:37 PM
To: Lemenager, Jo-Anne <Jo-Anne_Lemenager@AtriusHealth.org>
Cc: Burston-Lowery, Nicole <Nicole_BurstonLowery@atriushealth.org>; Bolden, Katherine <Katherine_Bolden@atriushealth.org>
Subject: RE: [EXTERNAL] RE: New MISC equipment inspection - WO-0135035
To: christine.miller3@umassmemorial.org
CC:
BCC:
Attachment: --none--
Subject: Re: Milford Regional -Franklin Primary Care -- EMSAR Inspection -- WO-01338872
Body:
Good Morning,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Milford Regional -Franklin Primary Care located at 1280 West Central St, Suite 301?
If not, would you have the contact information of the person
From: WENDI.KOFFINKE@umassmemorial.org
To: ksmith@emsar.com
Hi Kourtney,
The manager for Franklin Primary care is Christine Miller. I need an inspection done for Franklin Family Practice. This should've been done 12/25. Please let me know when it is scheduled.
Thank you,
Wendi
Wendi Koffinke
Wendi.Koffinke@umassmemorial.org
Practice Manager
Franklin Family Practice
Franklin Pediatrics and Adolescent Health
Franklin Rheumatology
Women's Health of Franklin
Franklin Central R
To: WENDI.KOFFINKE@umassmemorial.org
CC:
BCC:
Attachment: --none--
Subject: Re: Milford Regional -Franklin Primary Care -- EMSAR Inspection -- WO-01338872
Body:
Good Morning,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Milford Regional -Franklin Primary Care located at 1280 West Central St, Suite 301?
If not, would you have the contact information of the person I
To: jwinfield@milreg.org
CC:
BCC:
Attachment: --none--
Subject: Milford Regional -Franklin Primary Care -- EMSAR Inspection -- WO-01338872
Body:
Hi James,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Milford Regional -Franklin Primary Care located at 1280 West Central St, Suite 301?
If not, would you have the contact information of the person I need to speak with?
📅
WO-01338872 - Calibration - DD: 04/21/2026 - Franklin - Milford Regional -Franklin Primary Care
Apr 20, 2026 10:30am – 5:00pm
Work Order: WO-01338872
Account: Milford Regional Physician Group
Customer Case Number:
Location: Milford Regional -Franklin Primary Care
Address: 1280 West Central St Suite# 301, Franklin, MA 02038
Manufacturer:
Model #:
Serial #:
Contact Name: James Winfield
Contact Phone: 508-528-2700
Contact
Timeline
📞
Case Linked Jan 21, 6:00 AM
Case Number:00560751
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 21, 8:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨23.0 business days
👷
▶
2
Technician Assigned Feb 23, 11:53 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:33d 3h
⚠️6.0 business days
🗓️
▶
2
Status: Scheduled Mar 2, 10:17 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-04-20T13:00:00.000+0000
🚨34.0 business days
📅
Dispatch Scheduled by Kourtney SmithApr 16, 1:17 PM
Scheduled For:2026-04-20T14:30:00.000+0000
⏳3.0 business days
⏱️
▶
2
3x Labor Added Apr 20, 5:12 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:49d 5h, 0m
📄
Status: Ready to Bill by Diane PattonApr 21, 5:00 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:23h 47m, 0m
⏳3.9 business days
🧾
Invoice Created Apr 24, 3:14 PM
Invoice Number:SM-259787
Bottlenecks
Ready for Scheduling
Duration: 23.0 business days (threshold: 1.0 business days)
Exceeded by 22.0 business days
Assigned
Duration: 5.9 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business days
Scheduled
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)