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WO-01338873 ↗ ServiceMax

CUYAHOGA FALLS FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Cuyahoga Falls Fire Department - Wyoga Lake Rd. — 3497 Wyoga Lake Road, Cuyahoga Falls OH, 44221

Jan 21, 2026 → Mar 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (39 biz days late)
Active: 47 biz days
🕐 Clock stopped: Invoiced (Mar 30, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jan 21 → Feb 26, 2026
25 business days (counted)
Running total: 25 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 30, 2026
22 business days (counted)
Running total: 47 of ? biz days used
Created: Jan 21, 2026 Invoiced: Mar 30, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Jan 21 Ready for Scheduling ▶ Running 0 0
Jan 21 → Feb 26 Assigned ▶ Running 25 25
Feb 26 → Mar 30 Scheduled ▶ Running 22 47
Dispatch 0.0d
Coordinators 48.5d
Field Work 0.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
48.5 days
Over SLA
Field Work
0.9 days
Created: Jan 21, 2026 Due: Mar 31, 2026 Completed: Mar 30, 2026 (1 days early)
📅
47.3 days Total Age
⏱️
26.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
47.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560737
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 7 pieces https://www.ebiotrack.com/inspection.php?iid=32572
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chris Martin - CFFD
Owner
Leona Coonrod
Created
Jan 21, 2026
Work Orders from this Case (1)
WO-01338873 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Jan 21, 2026 • Closed: Mar 29, 2026
Completed with significant delays
Invoiced • 207 days old
🚨
Primary Delay 26.0 days stuck in "Assigned"
⏱️
Total Delay 47.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
26.0d / 0.5d SLA
Scheduled
22.3d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
2.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 040839267 truck 221 - Asset ID: 13243152 Stryker Medical - 6506 PowerPro Serial #: 1905003501054 truck 227 - Asset ID: 13243143 Stryker Medical - 6500 PowerPro Serial #: 110840167 - Asset ID: 13243156 Stryker Medical - 6252 Stair-Pro Serial #: 050340658 truck 213 - Asset ID: 13243151 Stryker Medical - 6390 Power-LOAD Serial #: 160540512 truck 213 - Asset ID: 13243153 Stryker Medical - 6506 PowerPro Serial #: 141040733 truck 213 - Asset ID: 13243157 Stryker Medical - 6390 Power-LOAD Serial #: 2305012700031 - Asset ID: 13243154 Stryker Medical - 6507 Power-PRO 2 Serial #: 2307003837 - Asset ID: 13243158
🔍 Technician Findings
Corrected Contract Coverage: (total for all locations): (12) Stretchers (10) Stair Chairs (10) PowerLoads
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 7 pieces https://www.ebiotrack.com/inspection.php?iid=32572

Timeline

📞
Case Linked Jan 21, 12:00 AM
Case Number: 00560737
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 21, 8:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 21, 10:16 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 45m
🚨 26.0 business days
🗓️
▶
2 Status: Scheduled Feb 26, 4:48 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-03-30T10:00:00.000+0000
🚨 22.6 business days
🔧
Status: Tech On Site by Teddie Bracken Mar 30, 6:52 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 31d 13h
⏱️
▶
2 18x Labor Added Mar 30, 2:00 PM
18x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 7h 9m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 1, 11:34 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 21h, 0m
🚨 87.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-258032

Bottlenecks

Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Scheduled
Duration: 22.3 business days (threshold: 2.0 business days)
Exceeded by 20.3 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00560737
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Mar 30, 6:00 AM
Created
Jan 21, 8:29 AM
Invoice #
SM-258032

Work Details (18)

Name Type Status Qty Amount Date
WL-03165406 Labor Open 0.5 $0.00 Mar 30, 2:00 PM
WL-03165407 Labor Open 0.5 $0.00 Mar 30, 2:00 PM
WL-03165408 Labor Open 0.5 $0.00 Mar 30, 2:00 PM
WL-03165409 Labor Open 0.5 $0.00 Mar 30, 2:00 PM
WL-03165410 Labor Open 0.75 $0.00 Mar 30, 2:00 PM
WL-03165411 Labor Open 0.75 $0.00 Mar 30, 2:00 PM
WL-03165412 Labor Open 0.25 $0.00 Mar 30, 2:00 PM
WL-03165413 Labor Open 0.25 $0.00 Mar 30, 2:00 PM
WL-03165414 Labor Open 1 $0.00 Mar 30, 2:00 PM
WL-03165415 Travel Open 40 $0.00 Mar 30, 2:00 PM
WL-03165416 Parts Open 1 $9.02 Mar 30, 2:00 PM
WL-03165417 Parts Open 1 $9.02 Mar 30, 2:00 PM
WL-03165418 Parts Open 1 $18.86 Mar 30, 2:00 PM
WL-03165419 Parts Open 2 $23.36 Mar 30, 2:00 PM
WL-03165420 Parts Open 1 $9.02 Mar 30, 2:00 PM
WL-03165421 Parts Open 1 $9.02 Mar 30, 2:00 PM
WL-03165422 Parts Open 1 $18.86 Mar 30, 2:00 PM
WL-03165423 Parts Open 2 $23.36 Mar 30, 2:00 PM

Details