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WO-01338874 ↗ ServiceMax

TWINSBURG FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Twinsburg Fire Dept - Ravenna Rd — 10069 Ravenna Road, Twinsburg OH, 44087

Jan 21, 2026 → Mar 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (22 biz days late)
Active: 30 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Assigned
Jan 21 → Feb 24, 2026
23 business days (counted)
Running total: 23 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 24 → Mar 5, 2026
7 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 30 of ? biz days used
Created: Jan 21, 2026 Completed: Mar 5, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Jan 21 Ready for Scheduling ▶ Running 0 0
Jan 21 → Feb 24 Assigned ▶ Running 23 23
Feb 24 → Mar 5 Scheduled ▶ Running 7 30
Mar 5 → Mar 5 Tech On Site ▶ Running 0 30
Dispatch 0.0d
Coordinators 31.5d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
31.5 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Jan 21, 2026 Due: Mar 31, 2026 Completed: Mar 5, 2026 (26 days early)
📅
30.4 days Total Age
⏱️
24.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
32.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
43 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560738
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 12 pieces https://www.ebiotrack.com/inspection.php?iid=32573
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lt Rocco Bennardo
Owner
Leona Coonrod
Created
Jan 21, 2026
Work Orders from this Case (1)
WO-01338874 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Jan 21, 2026 • Closed: Mar 4, 2026
Completed with significant delays
Invoiced • 207 days old
🚨
Primary Delay 24.0 days stuck in "Assigned"
⏱️
Total Delay 32.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
24.0d / 0.5d SLA
Scheduled
7.3d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6390 Power-LOAD Serial #: 150639022 - Asset ID: 13243072 Stryker Medical - 6506 PowerPro Serial #: 150639421 - Asset ID: 13243076 Stryker Medical - Xpedition Serial #: 2209010000340 - Asset ID: 13243068 Stryker Medical - 6390 Power-LOAD Serial #: 170941385 - Asset ID: 13243070 Stryker Medical - 6506 PowerPro Serial #: 150639420 - Asset ID: 13243074 Stryker Medical - 6506 PowerPro Serial #: 150639422 - Asset ID: 13243075 Stryker Medical - Xpedition Serial #: 2209010000341 - Asset ID: 13243067 Stryker Medical - 6507 Power-PRO 2 Serial #: 2205000147 - Asset ID: 13243073 Stryker Medical - 6390 Power-LOAD Serial #: 2312012700115 - Asset ID: 13243071 Stryker Medical - 6390 Power-LOAD Serial #: 2312012700114 - Asset ID: 13243069 Stryker Medical - Xpedition Serial #: 2209010000339 - Asset ID: 13243066 Stryker Medical - Xpedition Serial #: 2310010000008 - Asset ID: 13243065
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 12 pieces https://www.ebiotrack.com/inspection.php?iid=32573

Timeline

📞
Case Linked Jan 21, 12:00 AM
Case Number: 00560738
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 21, 8:37 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 21, 10:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 35m
🚨 24.0 business days
🗓️
▶
2 Status: Scheduled Feb 24, 4:15 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-03-05T11:00:00.000+0000
⚠️ 7.9 business days
🔧
Status: Tech On Site by Teddie Bracken Mar 5, 7:04 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 14h
✔️
▶
3 Status: Completed Mar 5, 3:10 PM
Status: Completed → 43x Labor Added → Status: Closed
⏱️
43x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 50, 0.75, 0.25
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 4m
⚠️ 5.0 business days
📄
▶
2 Status: Ready to Bill Mar 11, 1:47 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 102.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256199

Bottlenecks

Assigned
Duration: 24.0 business days (threshold: 4.0 business hours)
Exceeded by 23.5 business days
Scheduled
Duration: 7.3 business days (threshold: 2.0 business days)
Exceeded by 5.3 business days
Closed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days

🔗 Related Artifacts

📞
Case 00560738
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Mar 5, 6:00 AM
Created
Jan 21, 8:37 AM
Invoice #
SM-256199

Work Details (43)

Name Type Status Qty Amount Date
WL-03131824 Labor Open 1 $0.00 Mar 5, 3:12 PM
WL-03131825 Travel Open 50 $0.00 Mar 5, 3:12 PM
WL-03131826 Labor Open 0.75 $0.00 Mar 5, 3:12 PM
WL-03131827 Labor Open 0.75 $0.00 Mar 5, 3:12 PM
WL-03131828 Labor Open 1 $0.00 Mar 5, 3:12 PM
WL-03131829 Labor Open 1 $0.00 Mar 5, 3:12 PM
WL-03131830 Labor Open 0.25 $0.00 Mar 5, 3:12 PM
WL-03131831 Labor Open 0.25 $0.00 Mar 5, 3:12 PM
WL-03131832 Labor Open 0.75 $0.00 Mar 5, 3:12 PM
WL-03131833 Labor Open 0.25 $0.00 Mar 5, 3:12 PM
WL-03131834 Labor Open 1 $0.00 Mar 5, 3:12 PM
WL-03131835 Labor Open 0.75 $0.00 Mar 5, 3:12 PM
WL-03131836 Labor Open 1 $0.00 Mar 5, 3:12 PM
WL-03131837 Labor Open 0.25 $0.00 Mar 5, 3:12 PM
WL-03131844 Parts Open 1 $0.00 Mar 5, 3:13 PM
WL-03131845 Parts Open 1 $0.00 Mar 5, 3:13 PM
WL-03131846 Parts Open 2 $0.00 Mar 5, 3:13 PM
WL-03131847 Parts Open 1 $12.08 Mar 5, 3:13 PM
WL-03131848 Parts Open 1 $0.00 Mar 5, 3:13 PM
WL-03131849 Parts Open 1 $0.00 Mar 5, 3:13 PM
WL-03131850 Parts Open 1 $12.08 Mar 5, 3:13 PM
WL-03131851 Parts Open 2 $0.00 Mar 5, 3:13 PM
WL-03131852 Parts Open 1 $9.02 Mar 5, 3:13 PM
WL-03131853 Parts Open 1 $9.02 Mar 5, 3:13 PM
WL-03131854 Parts Open 1 $18.86 Mar 5, 3:13 PM
WL-03131855 Parts Open 2 $23.36 Mar 5, 3:13 PM
WL-03131856 Parts Open 1 $9.02 Mar 5, 3:13 PM
WL-03131857 Parts Open 1 $9.02 Mar 5, 3:13 PM
WL-03131858 Parts Open 1 $18.86 Mar 5, 3:13 PM
WL-03131859 Parts Open 2 $23.36 Mar 5, 3:13 PM
WL-03131860 Parts Open 1 $95.85 Mar 5, 3:13 PM
WL-03131861 Parts Open 1 $9.02 Mar 5, 3:13 PM
WL-03131862 Parts Open 1 $8.02 Mar 5, 3:13 PM
WL-03131863 Parts Open 1 $18.86 Mar 5, 3:13 PM
WL-03131864 Parts Open 2 $23.36 Mar 5, 3:13 PM
WL-03131865 Parts Open 1 $12.08 Mar 5, 3:13 PM
WL-03131866 Parts Open 1 $0.00 Mar 5, 3:13 PM
WL-03131867 Parts Open 1 $0.00 Mar 5, 3:13 PM
WL-03131868 Parts Open 2 $0.00 Mar 5, 3:13 PM
WL-03131869 Parts Open 1 $9.02 Mar 5, 3:13 PM
WL-03131870 Parts Open 1 $9.02 Mar 5, 3:13 PM
WL-03131871 Parts Open 1 $18.86 Mar 5, 3:13 PM
WL-03131872 Parts Open 2 $23.36 Mar 5, 3:13 PM

Details