Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
105 pieces
https://www.ebiotrack.com/inspection.php?iid=32582
Primary Delay18.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay54.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
18.6d / 1.0d SLA
Assigned
15.2d / 0.5d SLA
On Hold
15.0d
Scheduled
8.5d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
17.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/7/2026 CRamen spoke with Kasia and re-scheduled a day sooner for Wednesday 4/8/2026 with tech arrival between 8-10am. Tech had a cancelation
3/27/2026 CRamen Logged email confirming Thursday 4/9/2026 with an arrival window between 8-10am.
3/25/2026 CRamen Logged email requesting Thursday 4/9/2026 with an arrival window between 8-10am. Placeholder set
3/5/2026 CRamen Per JKuehl: POC no longer there. Need new POC Please
2/16/2026 CRamen Per LYoder to assign to JKuehl to schedule with Ben for HCP Training and OJT
🔧Work Performed
Annual inspection completed for all devices.
🔍Technician Findings
Arrived on site to complete annual inspection.
⚠️Problem Description
Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
105 pieces
https://www.ebiotrack.com/inspection.php?iid=32582
📋
Outbound to +13129298351
Completed Apr 7, 2026
4/7/2026 CRamen spoke with Kasia and re-scheduled a day sooner for Wednesday 4/8/2026 with tech arrival between 8-10am. Tech had a cancelation
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Oak Street Health - Streamwood (Email to schedule service)
Completed Mar 27, 2026
From: katarzyna.samulak@oakstreethealth.com
To: cramen@emsar.com
Hi Charles,Thursday, 4/9, between 8-10am works for us.I will be the onsite POC. We have badges to enter the clinical area but we will accompany the tech inside. We will be seeing patients but this has never hindered a tech's process before.No parts have been ordered or received for this service.Thanks,KasiaOn Wed, Mar 25, 2026 at 5:07 PM Charles Ramen <cramen@emsar.com> wrote:**** External Email - Use Caution ****Hi Kasia Samulak
📧
Email: EMSAR Request for service at Oak Street Health - Streamwood (Email to schedule service)
Completed Mar 25, 2026
To: katarzyna.samulak@oakstreethealth.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Streamwood (Email to schedule service)
Body:
Hi Kasia Samulak,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
105
Mar 5, 2026 10:16am
@Charles Ramen @Lawrence Yoder
Point of contact is incorrect. The person listed below no longer works at Oak Street. Please have sales provide a new contact.
📅
WO-01338875 - Inspection - DD: 4/30/2026 - - Streamwood - Oak Street Health - Streamwood
Apr 8, 2026 9:00am – 5:00pm
Work Order: WO-01338875
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Streamwood
Address: 1090 S. Barrington Rd., Streamwood, IL 60107
Manufacturer:
Model #:
Serial #:
Contact Name: Kasia Samulak
Contact Phone: 312-929-8351
Contact Email: katarzyna.samulak@oakstr
Timeline
📞
Case Linked Jan 21, 6:00 AM
Case Number:00560752
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 21, 8:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨18.0 business days
👷
▶
2
Technician Assigned Feb 16, 3:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:26d 6h
🚨13.0 business days
🆕
Status: Entered by Charles RamenMar 5, 10:33 AM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:16d 19h, 0m
🚨15.0 business days
📅
Status: Ready for Scheduling by Scott BerryMar 25, 1:30 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:20d 1h
👷
▶
2
Technician Assigned Mar 25, 6:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:4h 35m
⏳2.7 business days
📅
▶
2
Dispatch Scheduled Mar 27, 4:04 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From:Assigned
To:Scheduled
Duration in Previous:1d 21h
⚠️8.0 business days
📅
Dispatch Scheduled by Charles RamenApr 7, 10:46 AM
Scheduled For:2026-04-08T13:00:00.000+0000
🔧
Status: Tech On Site by Ben McClerklinApr 8, 9:22 AM
From:Scheduled
To:Tech On Site
Duration in Previous:11d 17h
🚗
Status: Tech Off Site by Ben McClerklinApr 8, 4:12 PM