Primary Delay18.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay46.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
18.0d / 1.0d SLA
Assigned
13.0d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
1.6d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
8.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3-19-2026 JK Cannot close out work order due to overnight stay.
3-5-26 JK Called and left message to schedule visit.
Manager contact- Jay
jeannette.delavega@oakstreethealth.com
2/16/2026 CRamen Per LYoder to assign to JKuehl to schedule with Ben for HCP Training and OJT
🔧Work Performed
Performed annual inspection of all equipment.
🔍Technician Findings
All units working upon arrival.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
90 pieces
https://www.ebiotrack.com/inspection.php?iid=32581
📅
WO-01338876 - Inspection - DD: 03/31/2026 - Aurora - Oak Street Health - Aurora
Mar 19, 2026 8:30am – 4:30pm
Work Order: WO-01338876
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Aurora
Address: 1022 North Farnsworth Ave., Aurora, IL 60505
Manufacturer:
Model #:
Serial #:
Contact Name: Daanyal Azim
Contact Phone: 331.205.5998
Contact Email: daanyal.azim@oakstreethealth.
Timeline
📞
Case Linked Jan 21, 6:00 AM
Case Number:00560753
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 21, 8:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨18.0 business days
👷
▶
2
Technician Assigned Feb 16, 3:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:26d 6h
🚨13.0 business days
🗓️
▶
2
Status: Scheduled Mar 5, 10:36 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For:2026-03-19T12:30:00.000+0000
⚠️5.9 business days
💵
2x Expenses Added Mar 12, 8:19 AM
Type:Expenses
Status:Open
Qty:1
⚠️6.0 business days
🔧
Status: Tech On Site by Jonathan KuehlMar 19, 8:58 AM
From:Scheduled
To:Tech On Site
Duration in Previous:13d 21h
✔️
▶
2
Status: Completed Mar 19, 3:31 PM
Status: Completed → 2x Labor Added
⏱️
2x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.26666666666667, 8
⏱️
Labor Added Mar 19, 9:48 PM
Type:Labor
Status:Open
Qty:6.8
💵
▶
2
Expenses Added Mar 20, 3:18 PM
Expenses Added → Status: Closed
🏁
Status: Closed by Jonathan Kuehl
From:Completed
To:Closed
Duration in Previous:23h 46m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonMar 23, 11:36 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 20h
⚠️8.0 business days
📨
Status: Invoice Pending by Diane PattonApr 1, 5:31 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:9d 5h
🧾
▶
2
Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:39m
Bottlenecks
Ready for Scheduling
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days
Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Completed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)