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WO-01338880 ↗ ServiceMax

Conviva Care Solutions (Humana) • Misc. Inspection • PSM

📍 Conviva Wellington #3626 — 13475 Southern Blvd, Loxahatchee FL, 33470

Jan 21, 2026 → Mar 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (37 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Mar 26, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
40d
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Mar 19, 2026
40 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 40 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Mar 19 → Mar 26, 2026
5 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 45 of ? biz days used
Created: Jan 21, 2026 Completed: Mar 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Mar 19 Ready for Scheduling ▶ Running 40 40
Mar 19 → Mar 19 Assigned ▶ Running 0 40
Mar 19 → Mar 26 Scheduled ▶ Running 5 45
Mar 26 → Mar 26 Tech On Site ▶ Running 0 45
Dispatch 0.0d
Coordinators 46.9d
Field Work 1.0d
Billing 6.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
46.9 days
Over SLA
Field Work
1.0 days
Billing
6.0 days
Over SLA
Created: Jan 21, 2026 Due: Mar 31, 2026 Completed: Mar 26, 2026 (5 days early)
📅
46.0 days Total Age
⏱️
41.0d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
49.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00560754
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 71 pieces https://www.ebiotrack.com/inspection.php?iid=32583
Priority
Standard
Origin
Email
Reason
New Case
Contact
Christina Sime
Owner
Leona Coonrod
Created
Jan 21, 2026
Work Orders from this Case (1)
WO-01338880 (current) Invoiced
Misc. Inspection • Elkin Barahona
Created: Jan 21, 2026 • Closed: Mar 26, 2026
Completed with significant delays
Invoiced • 207 days old
🚨
Primary Delay 41.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 49.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
41.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
5.9d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.5d / 1.0d SLA
Billing Review
6.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/06/2026 DNakoff - Bill three hours for inspection labor, bill all relevant travel time.


3/30/26 DPatton - Can we bill 7 hours for misc inspection of 9 new equip pieces? Do we need to update Order Type? Original request was for 71 pcs (annual insp) but see note below. Too many hours for 7 pieces of new equipment.? Please advise on how to proceed with the billing


3/26/26 AJinerson - Chatter to ASM:

Tech is on-site for this WO today, 3/26. WO was for annual inspection, but POC left note for tech on-site to ONLY service their new equipment that they just received in Sep. They said all of their other equipment was just serviced in August when the site relocated, and do not want to do full annual inspection until August. - Asking how to proceed.


3/19/26 AJinerson - Email logged on WO-01338880. Received email back from Meyzel confirming tech visit for Thursday, 3/26 with eta between 9am-11am.

Reaching out to ASM to see if WO-01360007 still needed, since tech will already be servicing full inspection on 3/26.


3/19/26 AJinerson - Email logged on WO-01360007 Sent email to Meyzel offering tech visit on Thurs. 3/26 with eta between 9am-11am.

Site has Annual Inspection WO-01338880 and Misc. Inspection WO-01360007.


3/19/26 AJinerson - Call logged on WO-01338880. Called Christina to schedule tech visit for Inspection/Misc. Inspection. Left VM regarding scheduling. 

🔧 Work Performed
03/26/2026 EBar., I have carried out a miscellaneous inspection for this Conviva site. New equipment were inspected, tested and labeled.
🔍 Technician Findings
03/26/2026 EBar., Site scheduled to perform annual biomedical equipment inspection. New Units must be added to EBT system.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 71 pieces https://www.ebiotrack.com/inspection.php?iid=32583

Timeline

📞
Case Linked Jan 21, 6:00 AM
Case Number: 00560754
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 21, 8:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 41.0 business days
👷
▶
2 Technician Assigned Mar 19, 12:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 57d 2h
🗓️
▶
2 Status: Scheduled Mar 19, 12:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-26T13:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Elkin Barahona Mar 26, 8:27 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 19h
⏱️
Labor Added Mar 26, 8:43 AM
Type: Labor
Status: Open
Qty: 1.6666666666667
🚗
Travel Added Mar 26, 9:47 AM
Type: Travel
Status: Open
Qty: 79
⏱️
▶
3 Labor Added Mar 26, 4:00 PM
Labor Added → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2, 80
✔️
Status: Completed by Elkin Barahona
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 7h 35m, 0m
🏁
Status: Closed by Elkin Barahona Mar 26, 4:14 PM
From: Tech Off Site
To: Closed
Duration in Previous: 11m
⏳ 3.0 business days
💵
Status: Billing Review by Diane Patton Mar 30, 10:08 AM
From: Closed
To: Billing Review
Duration in Previous: 3d 17h
⚠️ 6.0 business days
🏁
Status: Closed by Dylan Nakoff Apr 6, 8:46 AM
From: Billing Review
To: Closed
Duration in Previous: 6d 22h
📄
Status: Ready to Bill by Diane Patton Apr 6, 9:00 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 13m, 0m
💰
▶
2 Status: Invoiced Apr 6, 9:06 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-258431

Bottlenecks

Ready for Scheduling
Duration: 41.0 business days (threshold: 1.0 business days)
Exceeded by 40.0 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Billing Review
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00560754
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Misc. Inspection
Branch
Edge
Technician
Elkin Barahona
Scheduled
Mar 26, 9:00 AM
Created
Jan 21, 8:49 AM
Invoice #
SM-258431

Work Details (5)

Name Type Status Qty Amount Date
WL-03160254 Labor Open 1.6666666666667 $208.25 Mar 26, 8:43 AM
WL-03160358 Travel Open 79 - Mar 26, 9:47 AM
WL-03161296 Labor Open 6.7166666666667 $357.00 Mar 26, 4:00 PM
WL-03161297 Labor Open 2 $0.00 Mar 26, 4:01 PM
WL-03161298 Travel Open 80 - Mar 26, 4:01 PM

Details