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WO-01338882 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Fort Pierce-Okeechobee 21577 — 5000 Okeechobee Rd., Suite C, Fort Pierce FL, 34947

Jan 21, 2026 → Mar 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (32 biz days late)
Active: 40 biz days
🕐 Clock stopped: Completed (Mar 19, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
35d
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Mar 12, 2026
35 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 35 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Mar 12 → Mar 19, 2026
5 business days (counted)
Running total: 40 of ? biz days used
Created: Jan 21, 2026 Completed: Mar 19, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Mar 12 Ready for Scheduling ▶ Running 35 35
Mar 12 → Mar 12 Assigned ▶ Running 0 35
Mar 12 → Mar 19 Scheduled ▶ Running 5 40
Dispatch 0.0d
Coordinators 41.9d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
41.9 days
Over SLA
Field Work
0.0 days
Created: Jan 21, 2026 Due: Mar 31, 2026 Completed: Mar 19, 2026 (12 days early)
📅
41.0 days Total Age
⏱️
36.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
40.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560755
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 58 pieces https://www.ebiotrack.com/inspection.php?iid=32584
Priority
High
Origin
Email
Reason
New Case
Contact
Dannielle Komorny
Owner
Leona Coonrod
Created
Jan 21, 2026
Work Orders from this Case (1)
WO-01338882 (current) Invoiced
Inspection • Anthony Wright
Created: Jan 21, 2026 • Closed: Mar 19, 2026
Completed with significant delays
Invoiced • 207 days old
🚨
Primary Delay 36.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 40.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
36.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
5.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/12/26 AJinerson - Received email from Emily confirms scheduling tech visit for Thursday, 3/19 with eta between 930am-1130am.


3/12/26 AJinerson - Sent email back to Emily offering tech visit on Thursday, 3/19 with eta between 930am-1130am.


3/12/26 AJinerson - Received email from Emily ready to schedule.

🔧 Work Performed
3/19/26 AMW - Performed annual inspection on all medical equipment located. Total of 53 pieces of equipment inspected. ALL PASS. Notified POC of inspection findings and completion.
🔍 Technician Findings
3/19/26 AMW - Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 58 pieces https://www.ebiotrack.com/inspection.php?iid=32584

Timeline

📞
Case Linked Jan 21, 6:00 AM
Case Number: 00560755
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 21, 8:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 36.0 business days
👷
▶
2 Technician Assigned Mar 12, 12:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 50d 2h
📅
▶
2 Dispatch Scheduled Mar 12, 12:53 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 21m
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 17, 10:37 AM
Scheduled For: 2026-03-19T15:00:00.000+0000, 2026-03-19T13:30:00.000+0000, 2026-03-19T14:30:00.000+0000
⏳ 3.0 business days
⏱️
4x Labor Added Mar 19, 12:32 PM
Type: Labor, Travel
Status: Open
Qty: 2, 0.25, 10, 86
⏱️
▶
3 Labor Added Mar 19, 4:26 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Anthony Wright
From: Scheduled
To: Completed
Duration in Previous: 7d 3h
🏁
Status: Closed by Anthony Wright
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.9 business days
📄
▶
2 Status: Ready to Bill Mar 23, 11:21 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257238

Bottlenecks

Ready for Scheduling
Duration: 36.0 business days (threshold: 1.0 business days)
Exceeded by 35.0 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00560755
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wright
Scheduled
Mar 19, 10:30 AM
Created
Jan 21, 8:53 AM
Invoice #
SM-257238

Work Details (5)

Name Type Status Qty Amount Date
WL-03151194 Labor Open 2 $1,045.40 Mar 19, 12:32 PM
WL-03151195 Labor Open 0.25 $0.00 Mar 19, 12:32 PM
WL-03151196 Travel Open 10 - Mar 19, 12:32 PM
WL-03151197 Travel Open 86 - Mar 19, 12:32 PM
WL-03151819 Labor Open 1.5 $0.00 Mar 19, 4:26 PM

Details