Primary Delay19.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay35.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
19.0d / 1.0d SLA
Assigned
3.5d / 0.5d SLA
Scheduled
14.9d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/20 MOwens Sent reply back to Tara to schedule this location on 3/12 from 10-1pm
2/19 MOwens Sent email to Tara Faulkner about scheduling the inspections during March. She replied back any day between 8a-8p is fine just have to let her know ahead of time.
🔧Work Performed
56 pieces of equipment inspected and tagged.
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service needed
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
47 Pcs
https://www.ebiotrack.com/inspection.php?iid=32585
📧
Email
Completed Feb 20, 2026
2/20 MOwens Sent reply back to Tara to schedule this location on 3/12 from 10-1pm
📧
Email
Completed Feb 19, 2026
2/19 MOwens Sent email to Tara Faulkner about scheduling the inspections during March. She replied back any day between 8a-8p is fine just have to let her know ahead of time.
📅
WO-01338884 - Inspection - DD: 03/31/2026 - Baltimore - UM Urgent Care - Rotunda,MD
Mar 12, 2026 10:00am – 4:00pm
Work Order: WO-01338884
Account: UMMS Ambulatory Care, LLC (DBA UM Urgent Care)
Customer Case Number:
Location: UM Urgent Care - Rotunda,MD
Address: 711 West 40th Street, Suite 173, Baltimore, MD 21211
Manufacturer:
Model #:
Serial #:
Contact Name: Tara Faulkner
Contact Phone: 443-786-3
Timeline
📞
Case Linked Jan 21, 6:00 AM
Case Number:00560757
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 21, 8:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
🚨19.0 business days
👷
▶
2
Technician Assigned Feb 17, 2:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:27d 5h
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Feb 20, 11:41 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-12T14:00:00.000+0000
🚨15.0 business days
🔧
Status: Tech On Site by Melissa OwensMar 12, 10:36 AM
From:Scheduled
To:Tech On Site
Duration in Previous:19d 21h
⏱️
▶
2
6x Labor Added Mar 12, 10:50 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Michael Harris
From:Tech On Site
To:Completed
Duration in Previous:12h 17m
🏁
Status: Closed by Michael HarrisMar 12, 10:56 PM
From:Completed
To:Closed
Duration in Previous:2m
⏳2.1 business days
🔩
▶
3
Parts Added Mar 16, 5:29 PM
Parts Added → Status: Ready to Bill → Invoice Created
📄
Status: Ready to Bill by Diane Patton
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:3d 18h, 0m
🧾
Invoice Created
Invoice Number:SM-256667
Bottlenecks
Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Scheduled
Duration: 14.9 business days (threshold: 2.0 business days)
Exceeded by 12.9 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)