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WO-01338885 ↗ ServiceMax

ARTHRITUS HEALTH ASSOCIATES • Inspection • PSM

📍 ARTHRITUS HEALTH ASSOCIATES — 5794 WIDEWATERS PARKWAY, SYRACUSE NY, 13214

Jan 21, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (28 biz days late)
Active: 36 biz days
🕐 Clock stopped: Completed (Mar 13, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Feb 4, 2026
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 10 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Feb 4 → Mar 13, 2026
26 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 36 of ? biz days used
Created: Jan 21, 2026 Completed: Mar 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Feb 4 Ready for Scheduling ▶ Running 10 10
Feb 4 → Feb 4 Assigned ▶ Running 0 10
Feb 4 → Mar 13 Scheduled ▶ Running 26 36
Mar 13 → Mar 13 Tech On Site ▶ Running 0 36
Dispatch 0.0d
Coordinators 37.3d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
37.3 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Jan 21, 2026 Due: Mar 31, 2026 Completed: Mar 13, 2026 (18 days early)
📅
37.0 days Total Age
⏱️
26.3d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
36.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560766
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Calibration Service 5 pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10510
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sarina Moua
Owner
Jessica Sells
Created
Jan 21, 2026
Work Orders from this Case (1)
WO-01338885 (current) Invoiced
Inspection • Darek Kirkpatrick
Created: Jan 21, 2026 • Closed: Mar 13, 2026
Completed with significant delays
Invoiced • 207 days old
🚨
Primary Delay 26.3 days stuck in "Scheduled"
⏱️
Total Delay 36.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
11.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
26.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/4 KSmith -- Scheduled for 3/13 with Sarina. 8-10am

2/4 KSmith -- Sent email to schedule for 3/13

🔧 Work Performed
SEMI-ANNUAL INSPECTION
🔍 Technician Findings
SEMI-ANNUAL INSPECTION
⚠️ Problem Description
Inspection: Annual Equipment Calibration Service 5 pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10510

Timeline

📞
Case Linked Jan 21, 7:39 AM
Case Number: 00560766
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 21, 9:02 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 11.0 business days
👷
▶
2 Technician Assigned Feb 4, 4:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14d 7h
🗓️
▶
2 Status: Scheduled Feb 4, 4:49 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-13T12:00:00.000+0000
🚨 26.7 business days
🔧
▶
2 Status: Tech On Site Mar 13, 7:25 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.41666666666667
✔️
▶
3 Status: Completed Mar 13, 8:35 AM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.1666666666667
🏁
Status: Closed by Darek Kirkpatrick
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Mar 17, 1:17 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-256720
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m

Bottlenecks

Ready for Scheduling
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Scheduled
Duration: 26.3 business days (threshold: 2.0 business days)
Exceeded by 24.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00560766
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Darek Kirkpatrick
Scheduled
Mar 13, 8:00 AM
Created
Jan 21, 9:02 AM
Invoice #
SM-256720

Work Details (3)

Name Type Status Qty Amount Date
WL-03142810 Labor Open 0.41666666666667 $0.00 Mar 13, 7:28 AM
WL-03142811 Travel Open 6 - Mar 13, 7:28 AM
WL-03142864 Labor Open 1.1666666666667 $200.00 Mar 13, 8:35 AM

Details