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WO-01338887 ↗ ServiceMax

DERMATOLOGY CONSULTANTS • Inspection • PSM

📍 DERMATOLOGY CONSULTANTS — 6711 Towpath Rd. Suite 155, EAST SYRACUSE NY, 13057

Jan 21, 2026 → Mar 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (37 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Mar 26, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Feb 4, 2026
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 11 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Feb 5 → Mar 26, 2026
34 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 45 of ? biz days used
Created: Jan 21, 2026 Completed: Mar 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Feb 4 Ready for Scheduling ▶ Running 10 10
Feb 4 → Feb 5 Assigned ▶ Running 1 11
Feb 5 → Mar 26 Scheduled ▶ Running 34 45
Mar 26 → Mar 26 Tech On Site ▶ Running 0 45
Dispatch 0.0d
Coordinators 47.3d
Field Work 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
47.3 days
Over SLA
Field Work
0.2 days
Created: Jan 21, 2026 Due: Mar 31, 2026 Completed: Mar 26, 2026 (5 days early)
📅
46.0 days Total Age
⏱️
35.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
44.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560767
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Calibration Service 31 pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10511
Priority
Standard
Origin
Email
Reason
New Case
Contact
Christy Perkins
Owner
Jessica Sells
Created
Jan 21, 2026
Work Orders from this Case (1)
WO-01338887 (current) Invoiced
Inspection • Darek Kirkpatrick
Created: Jan 21, 2026 • Closed: Mar 26, 2026
Completed with significant delays
Invoiced • 207 days old
🚨
Primary Delay 35.0 days stuck in "Scheduled"
⏱️
Total Delay 44.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
11.0d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
35.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/5 KSmith -- Scheduled for 3/26 at 12pm with Christy.

2/5 KSmith -- Site requested a Wednesday or Thursday at 12pm. Provided 3/26 as a scheduled date and am awaiting response

2/4 KSmith -- Sent email to schedule for 3/23

🔧 Work Performed
SEMI-ANNUAL INSPECTION
🔍 Technician Findings
SEMI-ANNUAL INSPECTION
⚠️ Problem Description
Inspection: Annual Equipment Calibration Service 31 pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10511

Timeline

📞
Case Linked Jan 21, 7:39 AM
Case Number: 00560767
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 21, 9:06 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 11.0 business days
👷
▶
2 Technician Assigned Feb 4, 4:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14d 7h
🗓️
▶
2 Status: Scheduled Feb 5, 8:25 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-26T16:00:00.000+0000
🚨 35.0 business days
⏱️
▶
2 2x Labor Added Mar 26, 11:39 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Darek Kirkpatrick
From: Scheduled
To: Tech On Site
Duration in Previous: 49d 2h
⏱️
▶
2 3x Labor Added Mar 26, 1:13 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Darek Kirkpatrick
From: Tech On Site
To: Completed
Duration in Previous: 1h 35m
🏁
Status: Closed by Darek Kirkpatrick Mar 26, 1:31 PM
From: Completed
To: Closed
Duration in Previous: 15m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 27, 2:16 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 0h, 0m
🧾
Invoice Created Mar 27, 3:15 PM
Invoice Number: SM-257709

Bottlenecks

Ready for Scheduling
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business hours
Scheduled
Duration: 35.0 business days (threshold: 2.0 business days)
Exceeded by 33.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours

🔗 Related Artifacts

📞
Case 00560767
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Darek Kirkpatrick
Scheduled
Mar 26, 12:00 PM
Created
Jan 21, 9:06 AM
Invoice #
SM-257709

Work Details (5)

Name Type Status Qty Amount Date
WL-03160603 Labor Open 0.25 $0.00 Mar 26, 11:39 AM
WL-03160604 Travel Open 5 - Mar 26, 11:39 AM
WL-03160818 Labor Open 1.5833333333333 $693.80 Mar 26, 1:13 PM
WL-03160821 Labor Open 0.25 $0.00 Mar 26, 1:14 PM
WL-03160822 Travel Open 5 - Mar 26, 1:14 PM

Details