05/28/2026 DNakoff - Only bill asset tagging and travel, do not bill for inspection.
4/2/26 DPatton - Hold billing for now per Dylan teams
03/31/2026 DNakoff - Only bill asset tagging and travel
2/27/26 DPatton - Added Asset Tagging manually. (Tech updated notes to include Asset Tagging) Are we able to charge travel? Tech did inspection at same time (travel not billable for inspections)
2/23 MOwens Tech is not sick today and he went onto this location to complete the inspection today.
2/23 MOwens Called to speak to Belenda Minton. Told her I need to rescheduled because the tech is sick today. Scheduled the visit for 3/2.
2/23 MOwens FSE is sick. Will call Belenda that this visit will need to be reschedule.
2/18 MOwens Called and spoke to Belenda. She said next Mon 2/23 works to schedule the visit during the morning. Confirmed the tech will arrive around 10am.
Hours of Operation M-Th 8-7pm, Fri 8-2pm.
🔧Work Performed
Asset tagged all equipment. Performed annual inspection ( 23 pcs ) Worked with manager to find all equipment.
🔍Technician Findings
Checked in with manager for inspection of devices.
Called to speak to Belenda Minton. Told her I need to rescheduled because the tech is sick today. Scheduled the visit for 3/2.
📋
Outbound to +17244784800
Completed Feb 18, 2026
Called and spoke to Belenda. She said next Mon 2/23 works to schedule the visit during the morning. Confirmed the tech will arrive around 10am.
Feb 4, 2026 1:54pm
@Melissa Owens POC info added
Feb 18, 2026 8:34am
@Melissa Owens
Are you able to reach out on this one today?
Feb 26, 2026 10:43am
hi @Pero Popovic @Matthew Bateman Please clarify or update work performed notes. The request was for Asset Tagging. Did you do the Initial Inspection at the same time? Can you please add Asset Tagging WDL? Each MWI site should have the Asset Tagging completed first then the inspection. Please clarify or update as needed. Thank you! @Dylan Nakoff
Work Order: WO-01338888
Account: Kiski Valley Animal Clinic
Customer Case Number:
Location: Kiski Valley Animal Clinic
Address: 103 Rhoda Ave, Leechburg, PA 15656
Manufacturer:
Model #:
Serial #:
Contact Name: Belenda Minton
Contact Phone: (172) 447-8480
Contact Email: Kvacinc@gmail.com
Due Date
Timeline
📞
Case Linked Jan 21, 2:08 AM
Case Number:00560746
Subject:eBiotrack - New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 21, 9:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Technician Assigned Jan 26, 4:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:5d 7h
🚨16.9 business days
📅
▶
2
Dispatch Scheduled Feb 18, 10:26 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:22d 17h
⏳4.0 business days
📅
Dispatch Scheduled by Melissa OwensFeb 23, 9:00 AM
Scheduled For:2026-03-02T15:00:00.000+0000
📅
Dispatch Scheduled by Melissa OwensFeb 23, 10:35 AM
Scheduled For:2026-02-23T15:00:00.000+0000
🔧
Status: Tech On Site by Pero PopovicFeb 23, 1:42 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 3h
⏱️
▶
2
3x Labor Added Feb 23, 1:52 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Pero Popovic
From:Tech On Site
To:Completed
Duration in Previous:10m
⏱️
▶
2
2x Labor Added Feb 23, 6:24 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Pero Popovic
From:Completed
To:Closed
Duration in Previous:4h 33m
⏳3.7 business days
✏️
Status: WO Correction Needed by Diane PattonFeb 26, 10:41 AM
From:Closed
To:WO Correction Needed
Duration in Previous:2d 16h
🏁
Status: Closed by Matthew BatemanFeb 27, 7:55 AM
From:WO Correction Needed
To:Closed
Duration in Previous:21h 13m
💵
▶
2
Status: Billing Review Feb 27, 9:07 AM
Status: Billing Review → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
🚨64.0 business days
🏁
Status: Closed by Dylan NakoffMay 28, 12:04 PM
From:Billing Review
To:Closed
Duration in Previous:90d 1h
📄
Status: Ready to Bill by Diane PattonMay 29, 8:08 AM
From:Closed
To:Ready to Bill
Duration in Previous:20h 4m
⚠️6.0 business days
📨
▶
2
Status: Invoice Pending Jun 5, 10:38 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Jun 8, 2:44 PM
Invoice Number:SM-264078
Bottlenecks
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 16.3 business days (threshold: 4.0 business hours)
Exceeded by 15.8 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Billing Review
Duration: 64.0 business days (threshold: 2.0 business days)
Exceeded by 62.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)