Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338889 ↗ ServiceMax

FMBCNC, LLC • Inspection • PSM

📍 FastMed - Sunset Avenue (3300-3339) — 2001 Sunset Ave, Rocky Mount NC, 27804

Jan 21, 2026 → May 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (80 biz days late)
Active: 88 biz days
🕐 Clock stopped: Completed (May 27, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Feb 17, 2026
18 business days (counted)
Running total: 18 of ? biz days used
31d
▶ Clock Running
Status: Assigned
Feb 17 → Apr 1, 2026
31 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Entered
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 49 of ? biz days used
32d
▶ Clock Running
Status: On Hold
Apr 1 → May 15, 2026
32 business days (counted)
Running total: 81 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 15 → May 15, 2026
0 business days (counted)
Running total: 81 of ? biz days used
▶ Clock Running
Status: Assigned
May 15 → May 15, 2026
0 business days (counted)
Running total: 81 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
May 15 → May 27, 2026
7 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 27 → May 27, 2026
0 business days (counted)
Running total: 88 of ? biz days used
Created: Jan 21, 2026 Completed: May 27, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Feb 17 Ready for Scheduling ▶ Running 18 18
Feb 17 → Apr 1 Assigned ▶ Running 31 49
Apr 1 → Apr 1 Entered ▶ Running 0 49
Apr 1 → May 15 On Hold ▶ Running 32 81
May 15 → May 15 Ready for Scheduling ▶ Running 0 81
May 15 → May 15 Assigned ▶ Running 0 81
May 15 → May 27 Scheduled ▶ Running 7 88
May 27 → May 27 Tech On Site ▶ Running 0 88
Dispatch 0.0d
Holding 32.6d (excluded)
Coordinators 58.6d
Field Work 0.2d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
32.6 days
Coordinators
58.6 days
Over SLA
Field Work
0.2 days
Created: Jan 21, 2026 Due: Mar 31, 2026 Completed: May 27, 2026 (56 days late)
📅
89.0 days Total Age
⏱️
32.6d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
55.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560758
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 50 Pcs https://www.ebiotrack.com/inspection.php?iid=32587
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kim Johnson
Owner
Kimberly Hardison
Created
Jan 21, 2026
Work Orders from this Case (1)
WO-01338889 (current) Invoiced
Inspection • Christopher Morning
Created: Jan 21, 2026 • Closed: May 27, 2026
Completed with significant delays
Invoiced • 207 days old
🚨
Primary Delay 32.6 days stuck in "On Hold"
⏱️
Total Delay 55.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
19.1d / 1.0d SLA
Assigned
31.6d / 0.5d SLA
On Hold
32.6d
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/15/2026 LHill-rec'd email from Kim-Absolutely. Thank you so much. 

See logged email.


05/15/2026 LHill-sent email to Kim-We can have a tech onsite on 5/27/2026. Will that work for you?

See logged email.


5/15/2026 LHill-rec'd email from Dylan-Yes this is also on hold due to us not being able to reach Kim or anyone from the site.

@Melissa Owens this is for WO-01338889, can you schedule with FastMed team?

See logged email.


4/1 MOwens escalating to ASM for non response by POC.

3/31 MOwens Called to speak to Heather Martinez. Could not leave a vm.

3/26 MOwens Called to speak to Kim Johnson. Left a vm for her to call back.

3/10 Tried to call Kim Johnson but no answer and could not leave a msg.

3/6 MOwens Sent email to Kim Johnson.

🔧 Work Performed
5-27-26 CTM - Performed Annual Inspection on all medical equipment located . Total of 38 pieces inspected . ALL PASS . Notified POC Kim Johnson of findings and completion.
🔍 Technician Findings
5-27-26 CTM - Perform Annual Inspection on all medical equipment located . Notify POC Kim Johnson of findings and completion.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 50 Pcs https://www.ebiotrack.com/inspection.php?iid=32587

Timeline

📞
Case Linked Jan 21, 6:01 AM
Case Number: 00560758
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 21, 9:08 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 19.0 business days
👷
▶
2 Technician Assigned Feb 17, 2:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 27d 5h
🚨 32.0 business days
🆕
Status: Entered by Melissa Owens Apr 1, 3:24 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 43d 0h, 0m
🚨 33.0 business days
📅
Status: Ready for Scheduling by Rhea Berry May 15, 11:45 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 43d 20h
👷
▶
4 Technician Assigned May 15, 12:17 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 32m
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-05-27T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Melissa Owens May 19, 10:08 AM
Scheduled For: 2026-05-27T13:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Melissa Owens May 22, 10:06 AM
Scheduled For: 2026-05-27T15:30:00.000+0000, 2026-05-27T15:00:00.000+0000
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled May 26, 8:47 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-05-27T17:15:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Christopher Morning May 27, 2:09 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 1h
⏱️
2x Labor Added May 27, 2:17 PM
Type: Labor, Travel
Status: Open
Qty: 1, 44
⏱️
▶
2 Labor Added May 27, 3:25 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 16m, 0m
📄
Status: Ready to Bill by Diane Patton May 27, 5:27 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2h 1m, 0m
⏳ 1.8 business days
🧾
Invoice Created May 28, 9:09 PM
Invoice Number: SM-263073

Bottlenecks

Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Assigned
Duration: 31.6 business days (threshold: 4.0 business hours)
Exceeded by 31.1 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📞
Case 00560758
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Christopher Morning
Scheduled
May 27, 1:15 PM
Created
Jan 21, 9:08 AM
Invoice #
SM-263073

Work Details (3)

Name Type Status Qty Amount Date
WL-03239250 Labor Open 1 $0.00 May 27, 2:17 PM
WL-03239251 Travel Open 44 - May 27, 2:17 PM
WL-03239373 Labor Open 1.5 $1,000.00 May 27, 3:25 PM

Details